Administrative Assistant Customer Service

Sylvia Molina

**** ********, *** *******, ** ****2

210-***-**** (c) *********@*****.***

Summary: Seasoned Administrative Assistant with 32 years of employment. . Places priority on

deadlines, highly organized, extremely detail oriented. Takes pride in attendance and punctuality.

Flexible in work schedule. Excels in customer service and enjoy working with people.

Notable Accomplishments:

Assisted in the remodeling and grand opening of a new copy shop, “Copy Express

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Plus”, by preparing service requests for the construction, purchase of new equipment,

furniture and computers. A $200,000 project in 2006.

Served as Interim Warehouse Superintendent for 12 months in 1999. Supervising 8

•

employees. Completing the Status of funds and annual budget of $500,000.

Served as a permanent member of the Safety Review Board in Parks & Recreation,

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which met monthly to review the personal and vehicle accidents resulting in a high safety

standard rating

Testimonials:

"Sylvia Molina was Administrative Assistant to the Printing Services Director. She performed various

administrative duties for the director and for three supervisors including me. Sylvia was always

organized in her work and looked for ways to efficiently perform her duties since she had different

types of work for different work areas. Sylvia is a dependable and punctual employee. She will be a

good asset to any organization that is looking to hire a good hard worker with good work ethics.

Jessie Ochoa, Manager, Copy Services Retired

University of Texas Health Science Center San Antonio

“I worked with Sylvia for several years and she is a very dedicated, conscientious and extremely

organized co worker. She understands the importance of punctuality and teamwork which helped me

to be able to complete my tasks more efficiently. Sylvia knows the importance of handling each client

professionally and following a job until completion. I consider Sylvia a professional who would add

to any team in whatever endeavor she undertakes”.

Susan Wright, Account Executive

University of Texas Health Science Center San Antonio

Work Experience:

University Texas Health Science San Antonio San Antonio

The University of Texas Health Science Center at San Antonio, is one of the country’s leading health

sciences universities. The $744 million operating budget supports eight campuses with a total work

force of 5,783.

Senior Administrative Assistant September 2007 June 2011

In addition to the duties listed from the Admin. I, the following responsibilities were added upon

promotion. Supervising a second office for a total of (2) Front Office Operations. Coordination of

the closing of monthly Sales Business, averaging $150,000. Oversaw the accountability of the

monthly expenses averaging $80,000. Assisted in Reconciliation of the Print Account Ledger which

consisted of a free balance of $1,000,000.

• Reconciled credit card accounts (3 employees) as the ProCard Manager for the Department,

average monthly expenditures totaled $8,000.

• Performed contract work for the Office Copier Section (maintenance of 110 copiers located

throughout campus). Created the Annual Contract Requisitions 110/Purchase Orders 110,

reviewed Invoices 1,320. Ordered paper supply twice monthly for these copiers.

• Performed Contract work the the Copy Center Section (rental 5 pieces of large production

equipment). Created the Annual Contract Requisitions 5/Purchase Orders 5 reviewed Invoices

70.

Administrative Assistant I April 2002 August 2007

Assisted the Director and (3) Supervisors. Supervised the (1) Front Office Operation and (2) two

employees with the in processing of approximately 1000 Print Service Requests in a fast paced

environment. Assisted in Special Projects. Kept the Print Shop in compliance with all state and

university policy and procedures.

• Oversaw leave & attendance entries in the departmental Timekeeper database. Performed

monthly transfers and reconciliation with the university`s DRS Document Review System

database. FMLA duties included.

• Travel Processes: familiar with In State and USA travel processing, averaging 1 3 employees

traveling twice annually.

• Performed Inventory Processes (Physical Inventory, Chemical Inventory, Resale Inventory,

Records Retention, Key Inventory).

• Scheduling Expertise: Meetings, Interviews, Appointments, and Events/Updated Outlook

Calendar for the Director, included university and outside vendor contacts. Read and routed

incoming mail.

• Prepared Local Vouchers request for payment of invoices on maintenance/labor/parts of large

print equipment, also requests for outside vendor services average 25 monthly.

City of San Antonio

San Antonio, Texas

Parks & Recreation Department

The San Antonio Parks and Recreation Department operates the City`s recreational and cultural

programs and maintains 236 City owned parks including swimming pools, gymnasiums,

cemeteries, sports facilities, recreation centers and the Botanical Garden and Conservatory. The

department is responsible for the maintenance of 14,312 acres of park land, including 118.76 miles

of walking, hiking, and biking trails. Employed in the Warehouse Department of (12) employees.

Administrative Assistant II September 1989 April 2001

• Entrusted with responsibility of ordering supplies, and performing basic bookkeeping work.

• Maintained the MSDS (Material Safety Data Sheet) file for chemical items.

• Assisted the Department Safety Inspector, prepared all the documentation for the monthly

Safety Meetings. Assisted with inspections.

• Supervision of the Department Car Motor Pool and the Department Mail Services.

• Special Projects, such as the coordination of the Blood Drive.

Administrative Assistant I September 1987 August 1989

• Leave and attendance duties, prepared vouchers for payment, filing, and phones.

Word Processor Operator April 1985 August 1987

• Performed the data entry of the perpetual inventory, with the purchases and the issuance of the

supply on tickets.

San Antonio, Texas

Datapoint Corporation

The company was a local manufacturer of computers. It was later purchased and merged into

another company. Employed in the SPARES Department. Employees: (8)

Data Entry Operator May 1978 March 1985

Performed as a data entry clerk in a warehouse environment. This warehouse stocked all the

manufactured computers and parts.

• Data entry of all purchase orders, work orders, deliveries, etc.

• Data entry during extensive inventories.

• Other office duties, filing, answering phones, etc.

Education:

Edison High School May 1978

City: San Antonio State: Texas

• GPA 4.0

Alamo Community College

Major: Business Administration City: San Antonio State: Texas

• 12 credits toward B.S. in Business Administration

Skills:

Certifications

• UTHSCSA: Managing a Multi Generational Workforce February 2011

• UTHSCSA: Managing Performance Problems December 2010

• UTHSCSA: Conflict Management December 2010

• UTHSCSA: Fundamentals of Effective Supervision July 2010

• UTHSCSA: Roles and Responsibilities of a Supervisor July 2010

• UTHSCSA: Developing Organizational Skills/Time Management July 2010

• UTHSCSA: Delegation: Managing Time & Workloads July 2010

• UTHSCSA: Defining Work & Writing a Job Description July 2010

• UTHSCSA: Effective Recruiting, Selection & Hiring July 2010

• UTHSCSA: Performance Management July 2010

• UTHSCSA: Coaching for Success July 2010

Other Skills

• Microsoft Word • Safety

• Microsoft Outlook • People soft database

• Microsoft Excel • Athena database

• Adobe Acrobat • 10 key

Personal Interests:

• Ministry at Church Legion of Mary: Association of Catholics

• Toastmasters International Member of UTHSC Toastmasters: Speech Club

• Walking Buddies: Walking Club, exercises at walking trails throughout the city.

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