Customer Service Administrative Assistant

Eileen Cruz Quitugua

*** ********* **** **., ****, Guam 96915 ? 671-***-****

Email? **************@*****.***

OBJECTIVE

Seeking a career with a progressive organization where I can utilize my skills, knowledge

and experience in a challenging role that allows for advancement and growth.

EDUCATION

University of Guam, Mangilao, Guam, Graduated December 2008 with a Bachelor's Degree in

Business Administration with a Concentration in Human Resources

Notre Dame High School, Talofofo, Guam, Graduated 2003 with Diploma

SKILLS

Courses: Human resources management, business management, business ethics, business law,

macro economics, statistics, marketing, sales, organizational behavior, intercultural

communication and training, accounting, finance & economics.

Proficiency: Microsoft Word, Excel, PowerPoint, Publisher, QuickBooks, RR Operating

Systems, Micros Operating Systems for Restaurant, Adagio, Creative Suite 3, Adobe

Illustrator, Sanford Technology Payroll Software, Kronos Timekeeper Software

Enrichment: Grant Writing Workshops, Customer Service Workshops, WATSON Training in

Customer Service, Hiring &

Retaining Top Talent, EEOC Training, OSHA Training, On The Job Training in HR

Clerical/Administrative work and Payroll Processing

WORK EXPERIENCE

Administrative Assistant/Office Clerk June 2011-Current

Clover Accounting & Management, Tumon

Performed clerical duties that include: Filing, processing business license, answering

phones, assisting clients with payroll calculation, W2, quarterly reports, and

correspondence. Completed data entry tasks, financial statements and income statements for

clients. Scheduled meetings with clients, organized office files, and confirmed

appointments is accordingly. Operated various office software. Wrote and reviewed

contracts, by-laws, GRT, Payroll, Business License/Contractor's License applications, and

served as a the point of contact between Revenue and Tax and our clients. Performed

accounting functions when instructed by upper management.

HR Administrative Assistant/Payroll Technician October 2008-May 2011

Guam Power Authority, OJT Harmon Guam Acted as a source of information by answering

routine questions and interpreted personnel policies where rules and procedures are clear.

Worked as a generalist in areas like compiling and preparing compensation reports,

processing group insurance or Worker's compensation claims, and prescreening applicants

for employment. Performed clerical tasks related to the personnel function. Typical duties

include recording and filing information about employee addresses and other personal

information such as pay, assignments, promotions, absences, insurance, vacations and

performance reviews. Provided information to job applicants and administered employment

tests, orientation, and training. Prepared personnel reports, typed correspondence,

maintained payroll records, prepared payroll, delivered paychecks, balanced to control,

prepared summaries, debited appropriate accounts, calculated deductions, computed and

delivered W-2 forms, and prepared in-house, stg, and accounting reports. Lead day-to-day

payroll administration, including semi-monthly/bi-weekly payroll processing, collecting

timesheets, and acting as initial degree of contact for inquiries and issues related to

payroll. Coordinated and participated as a selection panel member in recruitment process,

including selection, appointment process, preparing reports. Conducted investigations and

research into reclassification, classification and criteria advancement submissions and

preparing appraisal reports of employees. Established, organized and supervised the

maintenance of department records, ensuring complete accuracy and confidentiality.

Prepared, reviewed, interpreted, analyzed and approved a variety of data, information and

reports, and making recommendations depending on findings. Conducted with and advised

management and supervising human resource issues; investigated human resource related

problems and making recommendations to the organization.

PR & Marketing Director/President's Assistant October 2006- September 2009

Notre Dame High School, Inc. Guam

Marketed the image of the school in a positive light and upheld good relationships with

the stakeholders of the school. Created and coordinated relevant web content and updates

for the NDHS website. Served as the schools Information and Development Officer. Assisted

with the school's fundraising GALA function by securing radio interviews, newspaper

articles, and advertisements. Published weekly newspaper articles for Pacific Voice and

Pacific Daily News. Generated Alumni Database to strengthen the bonds of the graduates.

Assisted the NDHS president, business manager, and principle in laying out a business

plan. Acted as the school President's assistant by preparing documents, filing, putting

together presentations on various software, published worksheets, coordinated annual

development day, and kept an updated database for alumni relations. Developed a filing

system for past year accreditations to the current year accreditation. Coordinated service

calls, maintenance appointments for the president. Performed technical support for

president's computer as well as the staff. Handled student schedule and attendance.

Generated necessary forms for Business manager when requested. Formulated inventory for

president on a monthly basis. Balanced out the event sales and fundraisers. Generated

several booklets, advertisements, pamphlets, information packets, for the president's

meetings with faculty, staff, board members, and alumni advisory board. Took phone calls

when requested and distributed messages accordingly. Attended customer service workshop

with Dr. Annette Santos from UOG that enriched our work site. Attended grant workshop with

Dr. Fitzgerald from Deloitte and Tusche for enrichment.

AWARDS & VOLUNTEER ACTIVITIES

Tony Romas Employee of the month for July 2004 and August 2005, Top-Seller for Splash

Boutique for consecutive months. National Honor Society 2003, SHRM, Student Chapter,

University of Guam 2007.Officer for National Honor Society 2003, Student Council Treasurer

2002, Student Council Secretary 2003, Junior Achievement 2002. American Red Cross

Volunteer 2001-2003, St. Francis Church Catholic Christian Doctrine 2nd Grade Teacher

2001-2005; Officer of the NDHS PAAB Board.

REFERENCES May be furnished upon request.

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