Customer Service Assistant
Resume:
Diana Swanson
Valparaiso, IN *6383
**************@*****.***
SUMMARY:
Hello! My name is Diana Swanson, and I am seeking a position as a Part-time Receptionist. I am friendly,
hard-working, honest, and helpful, and I would be a highly positive addition to your team. I am certain I
would be of great assistance to the company, finishing tasks in an accurate, highly efficient manner and
maintaining a personable, professional demeanor. I urge you to look over my qualifications, and if you
choose to hire me, I assure you that you will be extremely pleased with your decision.
QUALIFICATIONS:
Hard-working
Honest and trustworthy
Generally happy and upbeat
Responsible and dependable
Average typing speed of 75 wpm
Friendly
Patient
Courteous
Moderately proficient in Spanish
WORK EXPERIENCE:
March 2010 – present Office aide / Secretary
Complete Tax Service
Valparaiso, IN
*Answer phone and greet customers
*File paperwork
• December 2009 – present Tutor
Self-employed currently tutoring 1 student
Valparaiso, IN
*Help students understand homework assignments and beyond
*Listen patiently, think quickly, and adapt to each individual student’s needs
January 2011 – March 2011 Customer Service Agent
Brown & Joseph, LLC
Valparaiso, IN
*Answer incoming calls in the disconnection department
*Be friendly and patient, utilizing good communication skills
*Use a computer to view customer accounts and notate the accounts accurately
May 2010 – January 2011 Sales Associate
Carson Pirie Scott
Hammond, IN
*Assist customers with locating products they are searching for
*Maintain an orderly, neat, visually pleasing appearance of the floor and fitting rooms
*Process customer transactions using a POS system
*Provide excellent customer service
• November 2005 – August 2009 Dance Teacher’s Assistant, Dance Instructor
Mirror Image Dance Academy
Valparaiso, IN
*As an assistant (November 2005 – June 2008): assist regular instructor in teaching students basic dance
steps, keep the class in order, and substitute for other instructors as needed
*As an instructor (June 2008 – August 2009): teach students basic dance steps, keep the class in order,
discipline unruly students as needed, substitute for other instructors as needed
EDUCATION:
August 2011 – present Indiana University Northwest
Gary, IN
January 2010 – May 2011 Purdue University Calumet
Hammond, IN
*Chancellor’s Scholar
*Cumulative Grade Point Average of 3.33
*Dean’s List, Semester Honors
2006 – 2010 Washington Township High School
Valparaiso, IN
*January 2010 Completed graduation requirements
*Salutatorian of graduating class
*Grade Point Average of 3.94
*National Honors Society
REFERENCES available upon request.
Contact this candidate