Customer Service Insurance

*** ****** ******@*******.**

STREET, M

PHILADELPHIA, PA 267-***-****

***** ****

KATRINA MAYS

Objective To excel in my career by utilizing my skills in

Business Administration, to provided phenomenal

customer service.

Experience 1/31/06-Present Albert Einstein Healthcare Network

Philadelphia, PA

Payroll Coordinator

Report wage verification to various Corporations to

give proof of employment pertaining to an

employee's income.

Cross trained in Payroll Coordinator functions to

eliminate single point of failure within

department.

Reviews payroll transactions to ensure accurate and

timely payments are made.

Monitors email and voice mail to ensure all payroll

adjustment requests and questions are responded to

in a timely fashion.

Reviews status change reports to ensure retro

payments are processed accurately and timely for

the following transactions: preparation of

retroactive pay increases and PTO payout for

terminated employees.

Executes the processing of the bi-weekly regular

and supplemental payroll cycle.

Prepares and analyzes all payroll processing

reports associated with the bi-weekly supplemental

pay cycle.

Serves as back up for uploading employee payment

files received from numerous departments throughout

the Network. Utilizes LAWSON Upload Query tool to

perform this task.

Prepares a bi-weekly tracking control sheet to

ensure all uploads are accounted for and balanced.

Executes the LAWSON query tool to prepare bi-weekly

deduction reports for our internal customers in a

timely manner.

Executes the Kronos Administration function during

the regular payroll cycle and reviews all output

reports to ensure hours balance to the import file

for LAWSON.

Assists Coordinator Payroll III in conduction

monthly Kronos training sessions.

Monitors departments to ensure adherence to Network

pay policies and procedures

Processes wage verifications in a timely manner.

Process Person Action Forms, which included,

departmental transfers, employee terminations,

family medical leave, new hired employees, paid

time off, and process retroactive payments.

Verify W-2 forms, and employee payment history.

Account for employee non-residential time run

reports through the Kronos system.

Work in systems Pay Breeze, AS/400, Main Frame,

Kronos, Lawson, Groupwise, Co-Host, IDX, ADP, and

Veritus systems.

2002-2006 Albert Einstein Healthcare Network (Moss

Rehab) Philadelphia, PA

Administrative Coordinator III

Obtain financial information from patients for

intake files for registration.

Schedule patients and verify patient's insurance

information within 48 hours of appointment time.

Greet all outpatient members in a courteous manner.

Ensure all forms are signed as required by the

hospital state and federal agencies.

Collect co-payments from patients at the time of

appointments.

Enter all relevant financial information into the

Last Word/ SMS/Navinet systems.

Provide accurate coding and enter coding into the

SMS/Last Word systems.

Verify clearances for third-party billing for all

patient insurance companies.

2000-2002 Albert Einstein Healthcare Network (Moss

Rehab) Philadelphia, PA

Outpatient Administrative Clerk

Responsible for coordination of timely response

relative to insurance verification, edit

assignment, chart preparation for patients, and

remote billing of all off site Moss Care Network

Providers.

Prioritized intake and utilization review process

for all outpatients.

Processed medical records request forms for various

law offices.

Education 1997-2000 Peirce College Philadelphia, PA

Associate Degree in Business Administration

Internship Albert Einstein Healthcare Network Philadelphia, PA

Nursing Department Office Assistant.

References Available upon request.

Contact this candidate