Manager Customer Service
Resume:
Dawn M. Karppe
***** *'Connor Road
Kathleen, FL 33849
*******@*****.***
Career Objective: Healthcare Admissions/Marketing Director
Qualifications
Strong customer service skills, excellent relationship builder - diplomatic
and patient
Organized and thorough, able to prioritize to reach goals
Flexible, able and willing to learn new things
Professional in appearance and work attitude
Ability to represent the company with poise and integrity
Creative strategies to building relationships
Admissions Director
A driven competitor, works each referral tenaciously
Award winning census goal achiever, multiple winner of regional "Census
Star" award
Developed strong personal relationships with all admitting physicians
Managed all aspects of new resident arrival to ensure positive outcomes
Team player with nursing and the business office to ensure quick decisions.
Office Manager
Manage human resources and payroll
Billing and collections, (Medicare, Medicaid, Insurance, Private Pay),
processing daily deposits, posting daily payments, processing refunds, and
insurance verifications.
Verify all new patients qualify under insurance or other payor source
Consult with other patients to coordinate payment arrangements.
Qualify all self pay patients with Medicaid. Met families and patients,
gathered all financial information, completed application.
Sales Account Manager / Marketing Representative
Manage and market respiratory products along with durable medical equipment
to a broad base of physicians, hospitals and nursing facilities in
Hillsborough, Polk and Pasco counties.
Assisted in the delivering of equipment to the patients homes or hospitals
when needed.
Work History:
08/2007-Present Admissions Director Community Care Center
04/2006- 08/2007 Stay Home Mom Handle daily operations
of family business
05/2003-04/2006 Business Office Manager Tandem Health Care
11/2000-08/2002 Sales Account Manager Home Care Supply
06/1994-11/2000 Marketing Representative Lincare
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