Customer Service Administrative Assistant

R osanne Caravella

Rosanne Caravella

P.O. Box 620434, Li t tleton, CO 80162

720-***-**** / **********@***.***

S umma ry

• 10+ years’ experience as senior level administrative professional at Lockheed Mart in

• Perform day-to-day tasks independently and serve on many technical teams

• Expert at juggling busy calendars and coordinating appointments

• Team lead on administrative projects

• An expert at using Microsoft applications

• Responsible for performance metrics reporting for teams

• Appreciated for “Can do” attitude, creative problem solving abilities and dedication

to drive a task to closure

• Abili ty to multi-task in a constantly changing environment

• Quick to learn technical skills

• Bachelors of Education

S kills

• Excellent communication skills, both verbal and wri t ten

• Excellent customer service skills

• Meeting planner including, site, menus, equipment, agenda

• Proven ability to handle sensitive and confidential issues

• MS Office Suite expertise, including Office 2007/2010, Outlook, PowerPoint, Word,

E xcel and Project

• Website administration skills in SharePoint

• Expert with t ravel software and coordination of t ravel i tineraries

• Demonstrated technical aptitude

• Maintain electronic files and data bases

Experience

Administrative Coordinator Sept 2010 – Ma rch 2011

L M Corporate Engineering, Technical Workforce Development

• Provide communications and technical tools support to TWD team

• Standardize SharePoint sites under TWD

• Coordinate LDP staff rotations

- Day to day support of rotations

R osanne Caravella

- Create a clear process for LDP rotations

• Set business rhythms for reporting

• In t roduce and t rain staff in SharePoint

• Document management of collateral documents for engineering t raining classes

Administrative P rofessional 2008 to Aug 2010

Lockheed Mar t in, Enterprise Business Services, IT Services, Collaboration Services

• Provide day-to-day support to the Director of Collaboration Services and department

of up to 160 employees

• Phone support for the director and staff

• Collaboration tools support

- Designed and implemented the Collaboration Services Unity team site which

contains organizational tools such as a team calendar, a custom designed page

for reporting, and links used in conjunction with reporting. Perform ongoing site

administration.

- Unity Ambassador

Host of Unity Day in Deer Creek providing hands on help setting up and

i mproving personal Unity sites.

Team lead for Conference Central which is a Unity site designed to increase

ROI for conference attendance

• Act as expert meeting planner and have responsibility for all aspects of on- and off-

site meetings

- Create custom meeting site to assemble meeting communications and

p resentations

- Plan agenda for maximization of the team’s limited meeting time

- Analyze hotel and site information to determine best selection

- Coordinate t ravel by utilizing the shared meeting site

- Secure speakers and plan team activities

- Provide technical support during meetings

- Manage all aspects of vir tual meeting set up

• Prepare Reports

- Compile and edit weekly activity report

- Compile information submit ted in uReport within a self-created template

- Compile product line reviews from InfoPath form and covert them to

PowerPoint

- Ensure accuracy prior to their presentation in review meetings

- Meet all deadlines

• Staffing Support

- Set up interviews with candidates

- Coordinate orientation and assimilation of new employees

R osanne Caravella

Administrator 2004 to 2008

Lockheed Mar tin, Enterprise Information Systems, I T Solutions

• Acted as team lead for Solution Roundtable vir tual presentations to strategic

partners

• Used various Lockheed Mart in specific applications on a regular basis:

- eCat for ordering supplies

- Advantage system for ordering computers and software

- SME for setting up telecommuters

• Automated the PLR report which was an internal report about IT Services. I t was

created in InfoPath and utilized a converter tool for t ransformation of report to a

PowerPoint presentation.

• Set up Project Server for team use

Administrative Assistant 1996 to 2004

Lockheed Mar t in, Enterprise Information Systems, Technology Infrastructure

O rganization

• Ar ranged t ravel for Di rector

• Prepared expense reports

• Authored the team newsletter

• Managed StarTeam document management system for our team

P rofessional Development

Women in Computing Science

U niversity of Denver Program discontinued

Classes in: COBOL and Oracle Database

GPA 4.0

Education

Bachelors of Education

A r izona State University – Bachelor of Arts

Emphasis in: Education

GPA 3.4

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