Customer Service Sales

M ELISSA BOYER

**** ******* **** *****, ************ MD 20886 ~ 240-***-**** ~ **************@*******.***

OBJECTIVE

• To be a great addition to your team and to permit myself to ameliorate in experience during my time as your

employee.

SKILLS

• Excellent writing and editing skills gained through 15 credits of English coursework

• Internet networking tools: Facebook, Twitter, LinkedIn, blogging, Web site design (Adobe Dreamweaver)

• Fluent in French (Write and Speak)

• Over 3 years of team-work and customer service experience

• Intermediate in Windows Microsoft Word, PowerPoint, Excel, Windows Access

EDUCATION

Towson University Baltimore, MD

Bachelor of Science in Business Administration Spring, 2013

• Major: Accounting

• Overall GPA: 3.00

• Major GPA: 2.70

Montgomery College Germantown, MD

Associate’s Degree May, 2011

• Major: Business Administration

• Overall GPA: 2.50

• Major GPA: 2.00

RELATED EXPERIENCE

TD Bank Germantown, MD

Teller May, 2009-January, 2010

• Handle a variety of financial services

• Communicate effectively with customers and inspire confidence that they are skilled enough to take care of

customer assets and needs.

• Besides handling deposits and withdrawals, tellers also change money, cash checks, sell traveler’s checks and

money orders and collect loan and utility bill payments

Guess Bethesda, MD

Sales Associate October, 2007-April, 2010

• Ensure that each customer receives outstanding service by providing a friendly environment, which includes

greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of

customer service.

• Maintain an awareness of all promotions and advertisements.

• Assist in floor moves, merchandising, display maintenance, and housekeeping

• Assist in processing and replenishing merchandise and monitoring floor stock.

• Aid customers in locating merchandise.

• Communicate customer requests to management.

• Assist in completing price changes within the department.

• Participate in year-end inventory and cycle counts.

• Assist in ringing up sales at registers and/or bagging merchandise.

• Any other tasks as assigned from time to time by any manager.

Balducci’s Bethesda, MD

Cashier October, 2006-September, 2007

• Assist in ringing up sales at registers and/or bagging merchandise.

• Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.

• Compute and record totals of transactions.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is

adequate change.

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or

optical price scanners.

• Resolve customer complaints.

MEMBERSHIPS

• Member, Destiny of Africa Dance Group, August 2005-Present

• Member, Vice President of the International Student Association (ISA), August 2011-Present

• Member, African Diaspora Club, February 2011-Present

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