Customer Service Manager

PAPA DIOP

*** ***** ****** ******

Mount Vernon New York 10550

Home: 914-***-****

Cell: 646-***-****

OBJECTIVE:

A strong career management position with a dynamic company which will benefit from

my technical expertise and strong leadership skills, utilizing my proven track record

maximizing productivity and profitability.

PROFESSIONAL PROFILE:

Innovative, successful Retail Manager with over 20 years of experience in

Merchandising: Sales and Customer Service; Staff hiring: Supervision Product Selection

and Inventory Control. Proven ability to increase revenues by creating an inviting

shopping environment offering friendly andpersonal attention.

Outstanding leadership, communication and interpersonal skills.

Quickly resolve problems conflicts in diplomatic, professional manner.

HONORS

Group Sales Manager of the year: Macys Inc-2003

Manager on Duty of the year Award: Old Navy- 2000

Chairman Award’s Winner: Modell’s -1998

RELEVANT EXPERIENCE:

Burlington Coat Factory 2010- Present

General Manager

• Interview and hire a diverse sales oriented staff.

• Ensure productivity meets store and company standards in a timely manner.

• Resolve employees’ issues according to company’s policies.

• Implement company’s training program, monitor staff training and customer service

skills.

• Participate in creative sessions and events planning.

• Manage and supervise 7 executives and over 70 associates.

MACYS INC, Yonkers New York 2002-2010

Group Sales Manager/ Merchandise Manager

• Interview and hire sale oriented staff.

• Supervise and train new employees.

• Schedule employees in accordance with company’s policy to provide excellent

customer service.

• Assist store in achieving recruiting goals.

• Resolve employees’ issues accordingly to company’s standards.

• Motivate staff to meet all operational goals.

• Implement and monitor company’s training programs.

• Assist store with reviews of staff in timely manner ensuring accurate evaluation.

• Ensure productivity and customer service standards are balanced and ongoing.

OLD NAVY 1999-2002

Merchandise Manager

• Opening and closing the store to execute sales.

• Demonstrate excellent public relations skills while providing service at busy retail

store.

• Communicate with customers via face-to-face transactions.

• Process and monitor clientele data via computer.

• Instruct new employees regarding work standards.

• Courteously and persuasively handle customers’ complaints.

• Facilitate service quality standards for clientele.

• Participate in creative sessions and special events planning.

• Track competitive advertising in print and broadcast media.

Modell’s Sporting Goods 1991-1999

Regional Apparel Merchandiser

• Assisted merchandising director with timely sales advertisement.

• Travel from store to store to assist with store opening and special projects.

• Train department managers.

• Develop effective strategy for promotion and sales.

• Responsible for merchandise displays and set up for over 78 stores

Contact this candidate