Customer Service Account Executive

ANTHONY S. ACREE

**** ***** ******* ****, *******, NC 27604

Cell phone: 786-***-**** ? Email: ************@*******.***

Summary of Qualifications

** ***** ** ********* ****, including: manufacturing, troubleshooting,

installation, & repair; and 9 years in sales / customer service. 8 years

within these occupations also consisted of managerial duties

Comcast trained in: Levels 1 to 3 Cable Theory, Cable Network, Pre-wire,

Installation, Disconnects, Layout, FCC/ Federal/ State Codes related to the

Cable Industry, test equipment, security, High Speed Internet and

Networking Setup, troubleshooting, and constructing / repairing PCs

Verizon trained in: Diagnosis of Network related DSL issues, interpreting

service orders, and reading circuit diagrams / electrical schematics.

Performed rudimentary desktop configuration verification and ensured loop

integrity.

United States Army Veteran, who served in Iraq - Operation Desert Storm

(The first Gulf War)

Education & Training

Training courses in: PC Basics, Circuit Diagrams, Electrical Schematics,

Defensive Driving, Lotus Notes

Clean Room Certification & ISO Training - 1995

Associates of Applied Science, Electrical Engineering Technology: Carson,

California - 1994

ITT Technical Institute - Graduated top 10% in class

Non-Commissioned Officer's Leadership Training: Germany - 1991

Leadership and team building skills - including motivation, conflict

resolution, and mediation

Graduated in Top 5% of class

U.S. Army Engineering School: Fort Belvior, Virginia - 1987

Power generation, electrical/ mechanical/small engine repair, and

troubleshooting of all systems

Team building and leadership skills

U.S. Army Basic Training: Fort Dix, New Jersey - 1986

Basic Combat, survival, and leadership

Professional History

Customer Account Executive: Time Warner Cable, Morrisville, NC 2010-Present

Communications Technician Level 3 then Customer Account Executive: Comcast

Cable - Miramar, Florida 2007 - 2010

Assembly and Quality Test Technician: Beckman Coulter Inc. - Miami, Florida

2005 - 2007

Coordinator- Installation/Maintenance Technician: Verizon Advanced Data -

Long Beach, CA 2000 - 2005

Sales Associate: Gateway Country Stores - Mission Viejo, California1998 -

2000

Assistant Manager: Edwards Cinemas - Mission Viejo, California1997 - 1998

Equipment Manufacturing and Technician: Verteq (Super Clean Systems) -

Santa Ana, CA1995 - 1997

Sergeant, E5 - Generator Shop Supervisor, Motor Pool: United States Army

Reserves1993 - 1994

Specialist Promotable, E4p - Generator Shop Supervisor: 1987 - 1992[Soft

Break]1st Armored Division Motor Pool, United States Army

Professional accomplishments

Initiated process improvement for Verteq by designing and implementing a

tool to facilitate easier and safer installation of a flywheel bearing for

an electro-mechanical system (This tool development reduced the quantity

of damaged flywheel bearings; thus, reducing re-order costs and down-time

of machinery, while also increasing production line efficiency.)

Collaborated with Verteq Engineers to update and change the Technical

Manuals and Prototypes, which resulted in an increase in the reliability

and uniformity of all machines

Honored with multiple "Top 5" district sales awards and received

nominations for "Top Salesman"

Selected by job performance, relocated and spearheaded the opening of a new

Gateway Country Store in Long Beach, CA

Trained workers in the proper use of generators, air compressors, heaters,

and welders; consequently, increasing the number of licensed users and

reducing the number of avoidable breakdowns throughout the battalion

Received recognition for work ethic and proficiency in several Army field-

training exercises and also in the Gulf War

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