Customer Service High School

B ri t tany Walker

* **** ****** **. *********, Pa 17067 717-***-**** Email:

B r t ***********@***.***

SUMMARY

• Demonstrated leadership and interpersonal skills in work

• Desire to increase efficiency of the organization

• Customer service

• Client education

•Telephone reception

SKILLS

Problem Solving

Strong ability to detect problems and report information to appropriate personnel.

Comfortable resolving customer complaints and concerns on the phone and in person.

Monitored patient care and reported concerns to doctors.

Triaged emergencies and sought appropriate support.

Sensed whether clients were actually satisfied and reported concerns to management.

Communication/Customer Service/People Skills

Demonstrated a polite language conversation on the phone and in person.

Communicated effectively both verbally and in writing.

Assisted clients with service concerns in a satisfactory and timely manner.

Introduced new products and implemented them in business.

Conducted sales transactions and tracked accounts receivable.

Leadership

Monitored and assessed the performance of myself and others to make improvements.

Trained new employees.

Engaged in regular meetings with management to assess the current status of the organization and make necessary

progress toward goals.

Attention to detail and flexible to different situations.

Scheduled medical appointments and surgery in ways to optimize time and efficiency.

Computer Skills

Familiar with Microsoft Office and Word Perfect.

Gained proficiency using the AviMark Vet Office Software.

Experienced in word processing and typing with keyboard and typewriter

Set up and ran basic in house laboratory tests.

Generated both computer and paper medical and accounting records.

WORK HISTORY

5th Avenue Animal Hospital, Lebanon, PA May 1, 2008 - Present

Bethel Animal Clinic, Bethel, PA March 30, 2007 – April 22, 2011

Lantern Lodge, Myerstown, PA February 2008 – April 2008

Golden Corral, Lebanon, PA February 2007 – September 2007

SHS Staffing, Lebanon, PA June 2003 – February 2007

EDUCATION

Everest University – Online Course Expected Graduation: 2013

Phoenix, Arizona

Bachelors’ degree in Criminal Justice

Candidate on President’s List

Everest College – Online Course

Phoenix, Arizona Graduated: July 3, 2010

Associates degree in Criminal Investigations Cumulative GPA: 3.75

Candidate on President’s List

Scholarship for high GPA

Elco High School Graduated: June 2003

References Available Upon Request

B ri t tany Walker

6 East Tanner St. Myerstown, Pa 17067 717-***-**** Email:

B r t ***********@***.***

Myerstown, Pennsylvania

High School Diploma

References Available Upon Request

Contact this candidate