Customer Service Assistant

EDUCATION

University of Southern California

Los Angeles, CA

Bachelor of Arts, Philosophy and Music Performance

May 2011

Presidential Scholar, Renaissance Scholar, Discovery Scholar

Cumulative GPA 3.65

WORK EXPERIENCE

University of Southern California

Los Angeles, CA

Housing Services, Customer Service Assistant

May 2008 - May 2011

. Assisted customers in person and over the phone with day-to-day issues

concerning housing facilities as well as general inquiries about the

university

. Processed maintenance requests and delegated tasks to appropriate

departments for completion

. Handled residents' payments and accounted for daily office

expenditures and revenue

. Sorted and distributed mail for 400+ residents daily

University of Southern California

Los Angeles, CA

Admissions Department, Data Entry Keyer

October 2007 - May 2008

. Processed large volumes of various types of documents daily,

inputting data into proprietary computer software

. Organized and prepared files for consideration by admissions staff

members

Entrees Made Easy

Phoenix, AZ

Food Prep Assistant/Customer Service Assistant

February 2007 - August 2007

. Prepared large quantities of food for use by customers daily

. Assisted customers with understanding recipes and assembling meals

. Created labels and signs to better advertise food and guide customers

Mervyn's

Phoenix,

AZ

Customer Service Assistant

November 2006 - January 2007

. Assisted customers with finding products and questions concerning

merchandise

. Stocked and organized shelves to maintain presentable appearance to

customers

JJ's Birdland Caf

Phoenix, AZ

Lunch and Dinner Cook

June 2006 - October 2006

. Prepared large quantities of food during lunch and dinner rushes

. Worked together with chefs, servers, and other cooks to provide fast

and efficient service to guests

. Maintained kitchen supplies and took inventory daily

. Oversaw and managed all kitchen operations alone at times

SKILLS

Software: Microsoft Office, Adobe Photoshop, Pro Tools,

Reason

Typing Speed: 65 WPM

Language: Conversational Portuguese

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