Administrative Assistant Customer Service

Angela R. Lane

**** ** **** *******

Kansas City, Missouri 64116

Telephone #: 816-***-****

OBJECTIVE:

To secure a position that will utilize my skills, knowledge and experience.

EMPLOYMENT HISTORY:

11/19/2010 - 5/29/2011 - MAWD Pathology Group, P.A.

Executive Administrative Assistant

Assistant to the General Manager and 11 Pathologists, Scheduling Frozen

Section and Bone Marrow procedures for the pathologists, creating the

daily, monthly and yearly schedule for the pathologists, including

meetings, procedures, vacations and days off. Credentialing and licensing

as well as tracking each pathologists with state agencies, hospital and

facilities where contracted. Creating and tracking vacations, discretionary

days, on call schedules, subscriptions. Responsible for distribution of

mail, pathologist reports, specimen slides, payments and Human Resource

documentation. Experience with CoPath (medical system holding patient

information and reports), Nextgen (accounts payable system used by billing

company), fluent in Microsoft Office. Medical Records Custodian, in charge

of distribution of medical information for legal purposes. Responsible for

completing all special projects from General Manager.

08/11/07 - October 29, 2010 - Children's Mercy Hospital

Administrative Assistant III in the Rehabilitation Medicine Section.

Answering phone lines, taking patient information to transfer to Nurse,

Attending Doctor, or Fellow on call, keeping vacation, conference and

clinic calendar, tracking and keeping current all licensing information for

Staff, track and keep current all meeting schedules for the section,

maintaining On Call system, creating and maintaining quality assurance

projects. Making travel arrangements and creating expense reports,

maintaining FMLA paper work for patients, Cyber Access approvals for

Medicaid, filing and distributing incoming mail.

Supervisor, Diane Hawkins.

05/28/06 - 08/11/07 - Children's Mercy Hospital

Administrative Assistant III in the Rheumatology Section

Re-organized office, Tracking all licensing information and keeping them

current. Making travel arrangements and completing expense reports.

Editing, mailing and filing all transcription letters. Answering phones,

transcribing dictations other than clinic notes.

Keeping calendars for 3 doctors and Nurse practitioner. Projects such as

updating QI report and typing IRB submissions, Supervisor, Diane Hawkins

10/01/05 - 5/28/06 - Children's Mercy Hospital

Administrative Assistant II in the Nephrology Section

One of four Administrative Assistants in the Section, editing dictation,

sending out letters to parents, keeping research material in order, typing

IRB submission. Tracking of License renewals. Supervisor, Carol Burns

07/05 - 10/01/05 - Children's Mercy Hospital

Float Administrative Assistant II for the Medical Administrative section.

Floated between Sections to help the Administrative Assistants complete

overdue tasks and handle over flow of work. Supervisor Pam West

6/2004 -6/2005 Case Handyman Services Kansas City, Missouri

Administrative Assistant

Assistant to Operations Manager, working with accounts payable, accounts

receivable, written and verbal communication, scheduling appointments,

customer service, & sales

6/2003 - 12/2003 Heakin Research Independence, Missouri

2nd Supervisor

Supervised five employees in the completion of consumer surveys

Processed end of day accounts payable for payroll

6/2001 - 6/2002 Mount Washington Cemetery Independence, Missouri

Continuing Care Counselor / Life Story Specialist

Consulted with families during an emotional time, provided grief support,

and support material, collected media for producing tributes and life

stories of families, produced media displays for visitations and graveside

services

5/1997 - 2/1999 Rodriguez Electrical Kansas City, Kansas

Administrative Secretary

Performed general administrative tasks including scheduling appointments,

answering phones, typing, filing and processing accounts payable and

payroll for 20 employees

1995 - 1997 Kansas City Millwork Company Olathe, Kansas

Receptionist/Billing Clerk

Answered phones, created documents and form letters, assisted customers and

co-workers, typed correspondence, and estimates for building materials

6/1992 - 10/1995 Missouri Department of Corrections Kansas City, Missouri

Secretary

Performed administrative tasks for five Probation/Parole officers, answered

phones, typed and processed reports, warrants, and criminal histories for

local, state, and federal law enforcement agencies, assisted guest,

clients, and State administrators

EDUCATION

2/2004 - March 2005 Vatterott College Kansas City, Missouri

Medical Office Assist Program

Graduated with diploma in June of 2005

High School Graduate 1982 from Cass Midway R1

Cleveland Missouri

SPECIALIZED TRAINING AND EXPERIENCE:

Supervision

Receptionist

Accounts payable

Scheduling (meetings, seminars and travel)

Expense reports (manual and electronic)

Data Entry (8500 spm)

Accounts receivable

Cash handling

10-Key (by touch)

Customer Service

Public relations

Typing 65 (wpm)

Medical terminology

Verbal Communication

Written Communication

Legal terminology

SOFTWARE EXPERIENCE:

Meditech

PHRED - Cerner software made for CMH

Medisoft Medical Software

Lytec Medical Software

Medical Manager software

Microsoft office XP, including:

Word,

Power Point

Excel,

Access

Publisher

Kronos

CoPath

Nextgen

References available upon request

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