Customer Service Manager

Yasmin Kalamadeen

**** ******** ***** ****, *******, Florida, 32818 Phone: 407-***-**** -

email: ******@***.***

PROFILE

Experienced multi-tasker with diverse work history and skill set.

Demonstrates excellent internal and,external customer service and problem

solving skills. Utilizes clear and concise communication, and effective

time management strategies to define and carry out tasks in both

independent and collaborative environment.

SKILLS/QUALIFICATIONS:

Time Management Customer Service

Cash Handling

Microsoft Office Written and Verbal

Communication Detailed Orientated

Scheduling

Analytical

Adaptable

Relationship Building

Organizational

Interviewing

EDUCATION:

NRF Foundation

Orlando, FL

. National Professional Certification in Customer Service

University of Guyana

Georgetown, Guyana

. B.A. Tourism Studies

Tourism and Hospitality Management Summa cum laude

PROFESSIONAL EXPERIENCE

2008 - 2011 RBC Bank Orlando, FL

Service Manager

. Held liable for the banking center daily operations which included

supervision of the teller staff.

. Answered incoming calls, resolved inquiries and uncovered clients

needs.

. Responsible for ordering office supplies/stationery and inventory

control, file preparation and maintenance.

. Handled customer complex escalated issues, including research and

alternative solutions.

. Demonstrated an understanding of clients confidentially to protect the

client and banking centre.

. Worked independently on special projects.

2007- 2007 Orlando Science Center

Orlando, FL

Guest Service Manager

. Performed advanced, diversified, and confidential administrative

duties.

. Recruited, interviewed, and selected employees.

. Established and maintained files and records on an ongoing basis.

. Ensured all Guest Service supplies were ordered, maintained in a

timely and budget conscience manner.

. Supervised the work of customer service employees to ensure adherence

to quality standards, deadlines, and proper procedures, correcting

errors or problems.

. Fulfilled requirements as Manager on Duty duties as required.

. Composed and typed routine and non-routine correspondences, reports,

memos and forms.

2001-2007 Wendy's Restaurant

Orlando, FL

Manager

. Accountable for all facets of store operations including sales and

profits, cash handling, customer service and training.

. Opened, sorted, and distributed incoming correspondences, including

faxes.

. Consistently met and exceeded sales goals by 20 percent.

. Responded to customers' problems or complaints by determining optimal

solutions.

. Trained and instructed employees in job duties and company policies,

or arranged for training to be provided.

. Created and maintained a schedule for staffing the location.

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