Manager Customer

CARLA R. JACKSON

SUMMARY

• Expertise in customer relations, research and problem solving, meeting deadlines

and mentoring new associates

• Persistent, organized, punctual and consistent

• Proficient with Microsoft Word and Excel software application and the internet

• Excellent communication skills, both oral and written

PROFESSIONAL ABILITIES

Wells Fargo – Mortgage Specialist

2010-2011

• Ordered flood, appraisal and title for customer file, review documents for accuracy

• Resolved moderate to complex title issues

• Prepared internal and external subordination agreements

• Serve as the primary point of contact for customers and loan officers

• Responsible for preparing loan documents for closing

Client Service – Collector 2008-2011

• Collected on nonpayment of contract duties

• Contact consumers to make arrangements to pay bad debt, settle debts, and make

onetime payment

• Locate consumer information by credit report, last reported job, social security number,

information on application, public information and new and old addresses

Securitas Security – Security Officer 2009-2010

• Responded to emergency situations in a timely and professional manner

• Continuously patrolled and inspected assigned areas as scheduled, and promptly reported

all irregularities, hazardous conditions, and suspicious occurrences

• Acted to maintain orderly and safe conduct of all guests and employees while on

premises

Nexstar Financial – Processor /Closer 2005-2008

• Ordered flood, appraisal and title for customer file, reviewed documents for accuracy

• Responsible for preparing loan documents for closing

• Set up closing time, date with title company and customers

• Mentored new associate

• Special projects as necessary

Bank of America – Processor/Closer 1997-2004

• Take loan file from application to closing.

• Decisioned consumer real estate loan applications.

• Verify and calculate income documents.

• Ordered flood, appraisal and title for customer file, reviewed documents for accuracy.

• Communicated with customer, personal bankers, banking center managers, title co.

appraisal co. concerning subject matter.

Malone Mortgage – Processor/Manager 1994-1997

• Interviewed prospective associates.

• Trained new associates.

• Processed and closed mortgage loan.

EDUCATION

Fontbonne University, St. Louis, MO

Degree: Bachelor of Business Administration

Major: Business Administration

GPA: 3.21

SPECIALTY

Proficient with Microsoft Word, Excel, Outlook, Access, and PowerPoint

AWARDS

Received two CELA Metal (Customer Excellent Leadership Award)

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