Registered Nurse Customer Service
Resume:
Haidee E. Terry, RN, BSN
Rancho Cucamonga, CA 91730
E-mail: ********@*******.***
Objective: I would like to continue my professional and personal growth in
staff /nursing education. I have found my calling in education. I
appreciate the whole process, especially when effective education enhances
staff performance and leads to improvement in behavior, workflow, and
productivity. I know that education improves the health and quality of
life of both the staff and the patients we serve, and meet the
organization's desired goals.
Employment Registered Nurse, Clinical Educator May, 2011 -
Current
Loma Linda University Medical Center Loma,
Linda California
Quality and Safety
. Served as Clinical Educator for Units 4100 (Transplant) and 7300
(Urology, Ortho, Plastic Surgery). Responsible for maintaining staff's
competency on identified skills and assuring safe nursing practice.
Participates in Quality Improvement processes; Participates in education
using Simulation Training in nursing practice and communication.
Registered Nurse, Nurse Consultant
October, 2010 - Nov., 2010
Kaiser Permanent-Fontana Fontana,
California
Department of Education and Nursing Research
. Served effectively as a Nurse Consultant. Responsible for teaching ACLS,
PALS, and BLS. Lead Instructor for the Qualified Bilingual Staff (QBS)
training program. Participated in SIM Lab training and implementation.
Participated in Nursing Research. Instructed on Leadership Training
initiative.
Registered Nurse, Nurse Consultant May,
2005 - October, 2010
Kaiser Permanent-Fontana Fontana,
California
Department of Education and Training
. Currently serving effectively as Clinical Nurse Educator for the West End
Medical Office Buildings including Indian Hill MOB, Chino MOB, Upland
MOB, Rancho MOB, OVO Primary Care, Surgical Services and Heme-Oncology,
Ontario Psychiatric Clinic, and Montclair Psychiatric Clinic.
. Served effectively as Clinical Nurse Educator for the following
departments: CDRP, Employee Health. Occupational Health Services,
Pediatrics, OB/GYN, Family Medicine/UCC - Fontana, CSI Clinic, Social
Services, and Sleep Lab.
. Instructor: American Heart Association (AHA) Courses: Basic Life Support
(BLS) and Pediatric Advance Life Support (PALS)l; MA & RN Orientation,
Kaiser Immunization Tracking System (KITS), High-Alert Medication
Training, Stellar Service Instructor, Ambulatory Care RN Orientation
. Coordinator and Lead Instructor: MA/LVN Medication Administration Class,
Annual Immunization Workshop, Qualified Bilingual Staff Training (QBS)
Program
. Created, designed and successfully implemented the LVN Orientation
Program for the newly opened Upland MOB, October, 2008
. Actively participates in quality improvement projects within the
Department of Education and Training, and in my assigned departments
Registered Nurse, Staff Educator
June, 2003 - May, 2005
Kaiser Foundation Hospital City of
Orange, California
Staff Education and Development Department
. Successfully served as Staff Educator for the following departments:
Radiology, Respiratory Care Service, Cardiology, Inpatient Physical
Therapy/Occupational Therapy., Laboratory, and Food and Nutrition
Services.
. Instructor, BLS Course
. Coordinator and Lead Instructor: Preceptor Program,
Regulatory/Mandatory and non-clinical education in the Orange County
Medical Service Area
. Instructor: New Employee Orientation - Customer Service
. Instructor: Celebrating Excellent Customer Service for current
employees
. Contributing member of the Customer Service Task Force
. Member of the HIPAA Task Force
. Member of the Competency Task Force
. Member of the Manager Tool Kit Task Force
. Member of the Customer Service Committee
Registered Nurse, Staff
December, 2000 - June, 2003
Kaiser Foundation Hospital, NICU Fontana, California
1. Vital member of the healthcare team; able to function in all aspects of
NICU nursing care
2. Served as Charge Nurse
3. Successfully participated in the design and implementation of the new
documentation system, including staff training
4. Taught Childbirth Preparation and Infant Care Classes (Ob-Gyn Dept.)
5. Valued member of the Patient Care Documentation Committee, Design Team,
2001
6. Served as trainer/preceptor for the following: Evalysis, N-PASS Pain
Scale, and the new security system
7. Served as member of the NICU Education Committee, 2001-2002
8. Participated in the planning, designing, implementation and evaluation
of the NICU-based Infant CPR class; successfully designed class
handouts and teaching format; and trained selected staff members to be
instructors
Registered Nurse, Staff May, 1992 - June, 2002
San Antonio Community Hospital, NICU Upland California
9. Vital member of the healthcare team; able to function in all aspects of
NICU nursing care
10. Served as alternate Charge Nurse
11. Served as Preceptor
12. Participated in the successful organizing and setting-up of the newly
built unit, 1998
13. Responsible for efficient staff scheduling, 1998 - 1999
14. Successfully initiated, planned, designed and implemented various unit-
specific educational presentations such as Infant CPR, Feeding Protocol
In-services (both for staff and for NICU parents), NICU Orientation
Class, Resolve Thru Sharing, etc.
15. Participated in yearly Reorientation classes/ Competency Validation
Fair for staff members
16. Voted as Representative of the Maternal-Child Health to the Education
Council, 2000
17. Received numerous recognitions from patient's families, staff and
manager
Registered Nurse, Staff August, 1990 - April, 1992
University of Utah Medical Center, Ante/Postpartum Salt Lake City, Utah
1. Vital member of the healthcare team; able to function in all aspects of
high-risk antepartum and postpartum, and newborn nursing care
2. Served as a Resource Nurse
3. Served as a Preceptor
4. Taught unit-specific Newborn Care Class and Post-partum Care Class, and
Diabetes Care
5. Participated in unit-based Shared-Governess Practice Model
6. Received numerous recognitions from patients and their families, staff
members and manager
Education Bachelor of Science, Nursing February, 2009 -
June, 2010
University of Phoenix Ontario, California
7. Graduation with honors - GPA 3.9)
8. Member of the Sigma Theta Tau
Associate Degree, Nursing September, 1987 -
April, 1990
Brigham Young University, Idaho (Ricks College) Rexburg, Idaho
9. Member of the Medicus Club
10. Served as President of the International Club of Ricks College, 1988 -
1989
11. Served as Public Relations Officer of the Associated Students of Ricks
College, 1987-1988
Skills
1. Highly skilled in various computer programs such as Microsoft Office
and WordPerfect, including PowerPoint and spreadsheets
2. Excellent verbal, non-verbal and written communication skills
3. Excellent people skills
4. Detail and goal oriented
5. Ability to work effectively in a team or in an individual setting
6. Ability to simplify ideas and present them to different levels of
audiences
7. Participated in various leadership training while employed at the
University of Utah Medical Center, San Antonio Community Hospital and
at Kaiser Permanente, Orange County and Fontana
8. Completed the Charge Nurse Training Program, Kaiser Permanente Regional
Education Program - 2003
9. Completed the NICU specific STABLE training - 2005
10. Completed Stellar Service Training -2006
11. Completed Qualified Bilingual Staff Facilitator Training - 2007
REFERENCES AVAILABLE UPON REQUEST
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