Customer Service Manager

Brandon Nuccio

***-** ***** ****** ***** Park, NY 11417

Home: 718-***-**** Cell: 347-***-****

******@*****.***

Objective/Skills

Professional offering versatile office management, marketing and foreign language skills. Strong

planner and problem solver who readily adapts to change, works independently and exceeds

expectations. Able to juggle multiple priorities and meet tight deadlines without compromising

quality.

Languages: French (fluent), Spanish (near fluent), Italian (read, spoken), German (notions)

Computer Skills: Microsoft Office including: Excel, PowerPoint, Windows, Mac– Entourage, Keynote

Education

Adelphi University – Garden City, NY September 2004-May 2008

Bachelor of Arts – Major: French Minor: Italian

GPA 3.7 – Magna Cum Laude

Université Concordia – Montréal, Québec, Canada September 2005-May 2006

Exchange Year Major : Études Françaises – Option: Traduction

Experience

Italy-America Chamber of Commerce Marketing Associate/J-1 Visa

(Nov 2010- Present)

Coordinate and carry out all operations for the J-1 Visa exchange program: application setup,

document review and approval.

Follow all U.S. Department of State guidelines for exchange programs in collaboration with the

U.S. Department of Homeland Security.

Communicate and interact daily with IACC members, visa candidates, prospective members,

and HR representatives, both in Italian and English.

Manage and assist with marketing programs; create marketing proposals, collaborate with

partner firms, and collect necessary feedback and data.

Oversee international interns on-site and provide training in different areas when needed

Work with partnering organizations to create and manage event locations and details.

Update and manage company’s website

Manage most in-house I.T. needs when necessary (computers, phone system, network

management/servers, copier/fax, etc.)

Reference: Ms. Cristina Lippolis – Office Manager

(T) 347-***-**** (E) ********@***********.***

The French-American Chamber of Associate

Commerce in the United States (Sep 2008 – October 2010)

Processed & administered daily operations for all exchange programs: applicatio n setup,

reading, organizing and interpreting documents in French and English and dealing with express

courier shipments and invoicing issues

Interfaced with FACC members, trainees, non-members and HR Representatives on a daily

basis in written, spoken and electronic communication in both English and French

Dealt with customer service and client issues in a timely, urgent and professional matter

Developed and maintained relationships with exchange program partners: OMI, French

Embassy Cultural Services, American universities and host companies in the U.S. and France.

Researched and implemented a integrated work flow management system to provide efficiency

and stability for daily tasks

Earned excellent marks on performance reviews, with citations for excellen ce in areas including

work volume, accuracy and quality; ability to learn and master new concepts; positive work

ethic; and commitment to providing unsurpassed service.

Reference: Ms. Joannah Bell – Senior Associate

(T) 212-***-**** (E) *****@***********.***

Brandon Nuccio – Page 1

Friedman, Harfenist, Kraut & Pearlstein Legal Assistant

(Jan 2004- Aug 2008)

Developed skills and knowledge of insurance law and practices in the U.S.

Processed and prepared lawsuits: answers, exhibits, demands, etc.

Filed all cases manually & electronically

Maintained contact with partner law firms and insurance companies

Managed files, phones, and all other daily tasks

Reference: Ms. Lisa Miller – Office Manager/Paralegal

(T) 516-***-**** (E) *******@*********.***

Brandon Nuccio – Page 2

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