Customer Service Management

LaKessia Hill

**** ***** **. ***** **** Texas

Cellular: 817- 689-3342

********.****@*****.***

Tradeshow and Event Planner

Creative Solutions*Client/Customer Service*Speed to Revenue

Process Improvement Budget

Development & Management

Planning and Initiation Marketing Strategies

&Solutions

Relationship & Vendor Management Contract

Negotiations

Accomplishments

*Successfully plan and implement tradeshows, corporate events and

conference logistics for a variety of clients resulting in multi-year

contracts

*Deliver exceptional customer and client service with overall satisfaction

of 87% to 92%

*Identify and Lead projects to streamline processes that minimize waste by

applying Lean Six Sigma methodologies

*Drive on-site event and show services (material handling, standard and

custom furniture delivery, labor, rigging, graphics, electrical, plumbing,

carpet & etc.) resulting in increased survey scores

*Developed high impact marketing material that increased client visibility

and communication

*Implemented and Executed show and event schedules, timelines & supplier

payments improving on-time deliveries by 15%

*Applauded by team and client for successful negotiations of vendor

contracts (AV, Travel, Catering, Registration, Venue, Deco, Transportation,

Photography and etc.) saving clients 15% to 18%

*Strategically developed marketing plans that increased attendance by 25%

*Organized and Managed event budgets that allowed clients to produce

additional internal and external events on or under budget

Career History

GES - Dallas Texas - July 2010 - Present

Continuous Improvement Lead and Exhibitor Services Coordinator

Professional responsibilities: Manage exhibitor show site needs* indentify

and implement process improvement initiatives*monitor and evaluate survey

reports and assist in managing, writing and creating local newsletter

LH-2

Career History Cont'd

Enticin' Events - Cedar Hill, TX - October 2005 - Feb 2011

Principal and Event Director

Professional responsibilities: Developed internal and client branding

concepts* developed and managed budgets*created and presented new business

presentations* created, implemented and managed vendor

relationships*managed event contracts, purchases, surveys and

etc.*developed and managed project plans*recruited and managed volunteers

The Expo Group - Irving Texas - August 2006 - October 2008

Team Leader & Business Development Coordinator

Professional responsibilities: Managed 7-12 medium to large tradeshows

annually* trained and managed customer account managers (pre-show and on-

site)*organized and managed on-site vendor services (electrical, furniture,

plumbing, carpet, cleaning, graphics, floral and etc.)*designed pre-show

marketing material (constant contact)*built and managed contact list

Elite Personal Planning - Arlington Texas - February 2002 - August 2006

Independent Event and Wedding Director

Professional responsibilities: Developed event theme concepts*managed

business development strategies, controlled accounting functions

(forecasting, invoicing, reconciliation)*client main point of contact for

product launches, weddings and corporate events

Specialties

Project Management*Tradeshow Planning*Tradeshow Management*Event

Development*Event Management*Conference Planning*Conference

Management*Process Development*Process Management*Service

Management*Creative Solutions*Streamlining Processes*Team Development*Team

Management*Client Management*Customer Service*Innovative*Account

Management*Marketing Project Management

Advanced to Expert Knowledge

Microsoft Office Excel*Microsoft Office Outlook*Microsoft Office

PowerPoint*Microsoft Office Word*Constant Contact*Oracle

Education

BBA Management - Magna cum Laude (Northwood University - 2000)

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