Customer Service Representative

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**** ***** ***** ***** . ******, TX ***** . PHONE 214-***-**** . EMAIL

*****@**.**.***

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ROBIN IHLE

OBJECTIVE

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To obtain a mid - level accounting position to enable me to re-enter the

workforce and progress upward.

SUMMARY OF QUALIFICATIONS

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Certified Public Accountant

Skilled communicator with public speaking, teaching and writing

experience

Self motivated able to work with little supervision

Punctual, dependable, efficient

Computer skills include Word, PowerPoint, Excel, QuickBooks, Worldox,

and Javelin & Rainmaker time & billing.

EMPLOYMENT

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2005-present Fanning, Harper, Martinson, Brandt & Kutchin Dallas, TX

Martin, Disere, Jefferson & Wisdom Dallas, TX

McKamie Krueger Dallas, TX

. These are part-time positions on an as needed basis.

Duties include transcription of all dictation prepared by

the attorneys, preparation of legal documents including

pleadings, discovery and settlements, scheduling

depositions and mediations, contact with clients,

adjusters, and opposing counsel as well as entering all

attorney time into the time and billing system. I have

worked for various attorneys and am very competent at

adjusting to their differing styles and requirements.

2007-2008 Kubin Nicholson Dallas, TX

. This was a part-time position originating as support for

the customer service representative in the Dallas office of

a Minnesota printing operation. Duties included all back

office functions comprised of tracking and confirming

timely deliveries of the billboards, invoicing and

verifying payments. Prepared Excel spreadsheets to track

production, shipments and invoicing of large jobs. When the

customer service representative left the company, I filled

the position on an interim basis until a replacement could

be hired. Additional duties then included estimating and

entering all production jobs into the Hagen system,

preparing the shipping documents and scheduling shipments.

Extensive customer contact regarding all aspects of their

jobs.

2000-2001 EZ2Get.com Dallas, TX

. From a position as temporary controller with a client while

at Lasky, Hawbaker, I was hired as the controller at

EZ2Get. Duties included overseeing an accounting

department of approximately ten personnel, including

accounts payable, receivable, and restaurant payables.

Served as the liaison between all thirty offsite operations

and their corresponding restaurants. Was responsible for

scheduling the payment of approximately 1,000 restaurants

per month. Was also responsible for all monthly

reconciling and reporting requirements to investors. Was

heavily involved in training all location personnel in

proper accounting and reporting procedures.

1998-2000 Lasky, Hawbaker & Company Dallas, TX

. Duties included preparation of individual, corporate,

partnership and fiduciary income tax returns, handling of

audits from planning to report preparation, and review and

compilation work. Was also involved in litigation support

in compiling, analyzing and presenting information to be

used in expert witness testimony.

1993-1996 Law Offices of Ron M. Ihle Dallas, TX

. Legal assistant duties included transcribing all dictation,

preparing legal documents including pleadings, discovery,

wills and probate documents and other domestic relations

documents, scheduling depositions and mediations, as well

as contact with clients, adjusters, and opposing counsel.

. Accounting responsibilities included time and billing,

managing payables and receivables as well as all tax

filings for both payroll and income tax purposes.

1990-1992 Taber, Henderson & Company Dallas, TX

. Involved as a Senior Auditor in all phases of the audit

process, including planning, fieldwork and report

preparation. Was also involved in reviews and monthly

compilations. Additionally, supervised a system conversion

and implementation for one of the larger oil and gas

drilling clients. This process included establishing

procedures for all aspects of the accounting department,

setting up records and installing into the new system, and

training personnel in use of the new system. This process

also included substantial contact with client's investor

base to keep them abreast of the changes.

1989-1990 Bank One (formerly Bright Bank) Dallas, TX

. Senior Internal Auditor responsible for supervising two to

four staff auditors on each job. Responsible for audit

planning, completing the work and preparing the necessary

reports. Was also required to relay audit findings to

proper levels of management within the bank.

1987-1989 Yukon National Bank Yukon, OK

. Internal Auditor and Loan Review Officer.

. Internal Audit responsibilities included: audit planning,

fieldwork, report preparation and reporting findings to

bank management for all areas of bank operations.

. As the Loan Review Officer, responsibilities included:

reviewing existing loans for documentation and compliance

with federal lending regulations as well as review prior to

approval for proper documentation, collateral security and

loan viability.

1985-1987 Hall, Walsh & Company Oklahoma City, OK

. Staff accountant in both the tax and auditing departments

. Prepared individual, corporate and fiduciary state and

federal tax returns.

. Audit clients included corporate, governmental, and non-

profit entities as well as banks.

VOLUNTEER EXPERIENCE

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2009-present Freedom Life Church Youth Fine Arts Co- Coordinator

. Maintain all accounting records for student accounts.

. Manage all fundraising activities.

. Make all travel arrangements for the group.

. Assist in registration for both the district and

national level.

. Recruit and instruct chaperones; handle behavior

issues and mediate disputes.

2003-present Kidz Network volunteer

. Assistant Director for VBS responsible for altering the

purchased curriculum to fit our needs; recruiting, training

and scheduling volunteers; and coordinating activities.

. Director for food area responsible for creating snacks for

the 300 attendees, calculating the amount of ingredients

necessary, and getting them donated.

. Assist in the registration, collecting of funds and

communication with parents regarding summer camp as well as

attendance at camp as a counselor.

. Develop relationships with the children and supervise older

kids in their leadership roles.

2003-2010 Volunteer at The Rock Youth Center

. Manage a caf , serving food, snacks and soft-drinks to

teens.

. Develop relationships with the youth and supervise

activities in the caf .

2000-2010 Enrichment Classes of Carrollton Teacher

. Develop curriculum, prepare lesson plans and teach various

subjects for grades K-12: cooking, literature, science,

arithmetic, Algebra and P.E.

. Wrote the Algebra I curriculum.

EDUCATION

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B.S.B.A., Accounting, Summa cum Laude, Missouri Southern State

College 1983

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate