Customer Service Data Entry

KIM JACOBS

BRANDON, FL *.********@*****.*** 561-***-****

SUMMARY

Highly capable, reliable, and efficient professional. Over five years

supervisory experience specializing in providing superior customer service.

Proven ability to motivate and work effectively with people from diverse

cultures. Skilled in working within a foreign environment.

. Multitasking Environments

. Safety Compliance

. Quality Control

. Effective Communications

. Productivity Gains

. Leadership

PROFESSIONAL EXPERIENCE

REPUBLIC SERVICES, West Palm Beach, FL 2004 - 2010

Operations Supervisor

Supervised staff of 45 and 20 trucks. Oversaw routes out in field on a

daily basis and communicated with solid waste authority regularly.

. Reduced labor costs by implementing route changes, raising

productivity, and decreasing working hours.

. Reduced accidents and worker compensation claims by implementing

proper safety procedures.

. Reduced costs and increased revenue by handling customer complaints in

a timely manner. Reduced customer complaints and improved employee

performance by communicating with them daily.

. Data entry.

TRI-COUNTY HUMANE SOCIETY, Boca Raton FL 2003 - 2004

Vet Tech

. Administered medications, vaccinations, and blood work.

. Educated public on animal care and importance of spaying and

neutering.

. Assisted with adoptions. Communicated with volunteers daily.

. Tended to the care and well being of the animal's health.

STEVENS TRANSPORT, Dallas, TX 2001 - 2002

Driver

. Transported freight across the U.S.

. Delivered loads in a safe and timely manner. Performed proper post and

pre trip inspections and completed log books.

HUMANE SOCIETY OF GREATER MAIMI, Miami, FL 1992 - 2000

Animal Receiving Supervisor

Supervised staff of ten.

. Implemented training manual for staff members to further educate them

in the proper handling of animals.

. Reduced the number of euthanasia per month by educating public on

proper care of animals.

. Made public aware of the cost for animal housing and medical care

which raised donations by 25%.

. Determined the health and disposition of animals for adoption and

performed data entry into Microsoft programs.

EDUCATION

Clifton High School, Clifton NJ

CERTIFICATIONS

Leadership Excellence Drug and alcohol awareness Harassment Prevention

Contact this candidate