Sales Customer Service

PROFILE:

Ø Highly motivated and organized professional with outstanding experience and references

Ø Confident communicator, customer driven, enthusiastic presenter and sales closer

Ø Dedicated and focused, able to multi-task, prioritize, and achieve goals

Ø Efficient in Microsoft Word, Excel, Outlook, Power Point, Photoshop, Microsoft RMS and CRM software

EDUCATION:

Associate of Art- Merchandise Marketing, June 2004

The Fashion Institute of Design and Merchandising, San Diego, CA

Associate of Arts- Liberal Studies, December 2002

Diablo Valley College, Pleasant Hill, CA

PROFESSIONAL EXPERIENCE:

07/10 – CURRENT BEAUTYSALES & LA PEER BEAUTY

Business Development Manager

Ø Execute and manage multiple tasks and projects simultaneously, communicating clearly and in

a timely manner with multiple in-house departments and outside vendors.

Ø Provide prompt, friendly and knowledgeable customer service and sales support management

to business owners and field sales team by phone, email and in person.

Ø Oversee all PR, marketing, promotions and social media for both retail and wholesale.

Ø Research and analyze trends through competitive in store research, magazines, media, filed

sales reps and customers input to stay ahead of the trends and competition and reporting

back to CEO.

Ø Research, evaluate, follow up on new product lines for both Distribution and retail divisions.

Schedule, prepare and attended product reviews and trade shows with CEO. Provide timely

and accurate follow up from these meeting and events.

Ø Negotiate pricing, promotions, terms and exclusive territories for new and existing lines by

developing and maintaining relationships

Ø Schedule and organize professional and retail education and in store special events. Including

new item launch, product knowledge classes, and in store customer application.

Ø Create and implement customer loyalty programs for both retail and wholesale customers.

Work with marketing to create monthly newsletters and specials.

Ø Oversee the shipping and receiving of products from vendors and to customers to insure

accuracy and inventory control.

Ø Attend local networking and charitable events to increase awareness to both our retail and

wholesale divisions to creative positive Public Relations.

Ø Oversee the design and execution of all marketing collateral for both wholesale and retail

divisions.

9/08- 6/10 BIO CREATIVE LABS, Long Beach, CA

National Sales Manager

Ø Establish and maintain major retail and beauty account relationships nationally by building

rapport through networking, cold calling and exceptional follow through

Ø Analyze weekly account growth by creating and implementing sales reporting structures

Ø Provide product education and trainings to potential and existing clients to create product

knowledge and rapid sell through

Ø Assist in managing customer service, product development, accounting, logistics, shipping and

receiving departments to insure complete communications and superior customer satisfaction

is maintained

Ø Hire, coach, motivate and evaluate sales brokers and reps nationally providing support and

education on products, promotions and pricing

Ø Develop presentations to introduce company, products, sales strategies and promotions

through target account research and creative presentations

Ø Collaborate with Marketing and Product development to provide market feedback on new

product launches, pricing, packaging, market trends and competition

Ø Negotiate pricing and project timelines with vendors to provide the highest quality products at

the best value

Ø Extensive travel coordination and execution of domestic trade shows and major account

product reviews

Ø Coached and contributed in increasing domestic sales 225% over last year

10/07- 6/08 KAJEET, Bethesda, MD

Marketing Account Executive

Ø Managed retail account relationships in South Los Angles

Ø Implemented sales and marketing strategies to exceed companies sales goals

Ø Maintained and optimized merchandising standards and inventory levels

Ø Created market share and brand awareness within retail distribution

Ø Implemented creative product education and trainings

Ø Telecommunicated from West Coast home office to East Coast Corporate Office

07- 10/07 PRSTORE, Newport Beach, CA

Marketing Consultant

Ø Developed and managed relationships with clients and vendors

Ø Responsible for managing accounts within deadlines and budgets

Ø Developed marketing plans and materials for small businesses

Ø Facilitated promotional projects from initial client proposal through completion

Ø Provided strategic and tactical recommendations to existing and potential clients

Ø Oversaw entire creative process, including all required client updates and support.

05/06- 03/07 THE GRAND LONG BEACH EVENT CENTER, Long Beach, CA

Sales Professional

Ø Opened and managed individual and corporate accounts

Ø Planned and executed events from initial client proposal to completion

Ø Maintained consistent monthly sales of $100,000

Ø Positively supported operations and General Manager

07/04- 05/06 DIANE’S INC/NOTHING TO WEAR, Los Angeles, CA

Wholesale & Retail Sales Representative

Ø Consistently met and exceeded monthly sales goals

Ø Coordinated merchandise layout, displays and fixture planning

Ø Oversaw the recruiting, training and staff development for stores

Ø Managed sales team, sales process and operational aspects of stores

Ø Managed and developed strong account relationships

Ø Analyzed and forecasted trends and sell through

Contact this candidate