Sales Customer Service

Gary Welch

**** ******* ***** ( Orlando, FL ***** ( 407-***-**** (

**********@*****.***

OBJECTIVE

Acquire a challenging and rewarding position in sales with a growth-

oriented firm that offers diverse job responsibilities and the opportunity

for advancement.

SUMMARY

. Results-oriented professional experienced in sales, customer service, and

training.

. Excels in fast paced environments, as well as supervising and motivating

staff to increase productivity and company profitability.

. Team leader with a proven ability to train, supervise, inspire, and

evaluate sales representatives.

. Exceptional interpersonal skills; performs well independently and as part

of a team.

PROFESSIONAL EXPERIENCE

Alere Home Monitoring, Inc. Orlando, FL

6/08 - 8/11

Patient Care Sales Representative

. Strategically worked to create demand and increase awareness of Alere

Home Monitoring services with health care providers and their patients by

creating relationships, detailing clinical significance, and presenting

services available to facilities and physicians.

. Developed assigned territories by generating active patients and

educating clients to focus on the selection and referral of suitable

candidates for home monitoring.

. Maintained relationships with existing facilities and physicians by

providing superior service and supplying continuing information and

support regarding offerings.

. Built rapport with clients, assessed needs and emphasized clinical

importance of home testing while using a consultative selling approach to

continuously recommend potential support programs that are applicable to

their unique circumstances.

. Contacted patients who have recently inactivated their accounts prior to

being placed with a meter in order to advise and educate them on the

benefits of our products.

. Created, updated, and performed quality checks on patient account

information and documents.

. Followed all regulatory policies, procedures, privacy, and security

standards in accordance with government agencies including all HIPAA

requirements.

Talent Rock LLC, Orlando, FL

1/03 - 2/08

Sales Supervisor

. Trained, developed, motivated, evaluated and retained qualified staff of

12 sales representatives.

. Supported call center operations as a liaison between clients,

supervisors, and employees; monitored and reported call quality.

. Established performance goals to meet efficiency levels, sales targets,

and quality assurance standards.

. Improved employee productivity 16% by collaborating with management on

staff training and development.

. Maintained records of sales contacts and provided daily and weekly

activity reports to management regarding progress.

Bank of America, Orlando, FL

6/01 - 12/02

Bank Teller

. Maintained proper cash limits, cashed checks, accepted deposits, issued

cashier's checks, money orders, traveler's checks, cash advances, wire

transfers, transferred funds, and distributed and received large amounts

of currency.

. Identified opportunities for cross selling of value-added bank products

and services; qualified referrals to team members across multiple lines

of business.

. Responded to a broad range of customer inquiries and swiftly resolved

problems.

. Provided favorably personalized service that established and strengthened

customer relations.

COMPUTER SKILLS

CRM programs, Great Plains, MS Office, Word, Excel, PowerPoint, Outlook,

Adobe Photoshop, Adobe Premiere, Pro Tools, Pinnacle Studio 14, Internet

Contact this candidate