Customer Service Vice President

Qualifications Summary

Administrative professional experienced working in an confidential

environment demanding strong organizational, technical, and interpersonal

skills. Highly trustworthy, ethical, and discreet; committed to superior

customer service. Confident and poised in interactions with individuals at

all levels. Detail-oriented and resourceful in completing projects; able to

multi-task effectively. Capabilities include:

Customer Service & Word processing & Telephone Reception

Relations Typing

Projections and Filing & Data Confidentiality

Reports Archiving

Research Office Equipment Problem Solving

Operation

EDUCATION

Whittier College, Whittier, CA

Bachelor of Arts, May 2010

Major: American History

Experience

PGIM, (Position Terminated and was laid off)

8383 Wilshire Blvd., Beverly Hills, Ca 90211 323-***-**** 11/2010-

07/2011

Executive Assistant

. Worked on insurance policies for high profile clients such as

entertainers, athletes, and business individuals

. Created invoices for multimillion dollar policies

. Assisted the President, Vice President, CEO, Operations Manager and Case

Managers with any administrative inquiries including, but not limited to,

making phone calls, making copies, and organizing trips

. Created reports and projections for CEO. In one occasion reports and

projections were created to insure an entertainer which policy was valued

at over $100 million dollars.

. Worked on projections indicating the stability of various insurance

companies in order to assure potential multi-million dollar policy

holders

. Corresponded and collaborated with business managers in order to help

resolve inquiries regarding clients

. Communicated with various insurance carriers expediting procedures in,

some occasions by a couple of days, and approval of health and life

insurance policies

. Worked independently while the President, Vice President, and CEO would

travel out of town on business for various days addressing client

inquiries.

. Answered 10 line phone for the insurance office and general agency

. Digitized and archived over 10,000 files in file room by scanning,

labeling and inputting files into the computer hard drive which provided

better organization of files and facilitated access to files

. Entrusted to maintain strict confidentiality with information that would

be coveted by members of the media

. Addressed the President's, Vice President's and CEO's personal matters

such as booking flights and hotels as well as various personal assistant

tasks

. Opened, sorted and distributed incoming correspondence, including faxes

and mail.

. Organized and coordinated office space and storage spaces

. Filed, copied, and organized documents as needed

. Ensured that office supplies were always stocked

. Signed for and distributed UPS/FedEx packages

. Arranged for the repair and maintenance of office equipment

Experience

Whittier Historical Society, (Position was terminated)

6755 Newlin Ave. Whittier, Ca. 90601 06/2008-06/2010

http://www.whittiermuseum.org/

Curator Assistant

. 2 yrs of clerical experience in small office setting for a nonprofit

museum.

. 2yrs of research experience which included both internet and physical

document research which would assist in the creation of new exhibits

. Took up various projects at a time and finished in a timely fashion. Some

of the afore mentioned projects included helping put up museum exhibits

and setting up for museum fundraiser.

. 2yrs of Microsoft Suit experience which includes mastery of Microsoft

Word, Excel, and Power Point.

. 2yrs of management and data entry experience of delicate one of a kind

historical pieces.

. Produced important power point presentations which were presented to

various groups in order to simply present or for fundraising purposes.

. Comfortably and interacted and effectively communicated with people of

various levels of importance which included board members, museum

directors, financial contributors and congressional figures.

SKILLS

. Fluent in Spanish.

. 6 years of Microsoft Suit experience outside of work experience

. 3 years professional experience in Microsoft Word, Excel, Outlook, Power

Point, and Publisher.

. Experience writing invoices

. Experience in digitizing, organizing, and copying documents

. Possession of exceptional critical thinking skills.

. Self Starter yet team oriented.

. Strong organizational skills and attention to details.

. Capable of efficiently multitasking.

. Effective independent worker

. Can courteously answer multiple phone lines

. Liaison between client and executives

. Technologically savvy

. Good writing, analytical and problem solving skills

. Ability to operate standard office equipment

. Ability to multi-task in a changing environment efficiently and

knowledgeably

Contact this candidate