Project Manager Customer Service

JEREMY bASTACKY

813-***-**** **** Pendlebury Dr, Palm Harbor, FL 34685 ********@*****.***

CONTINUOUS IMPROVEMENT MANAGER

Lean Six Sigma, Account Management, Quality Management, Engineering

Dedicated and technically skilled business professional with a versatile administrative and operational background through experience as a director of

national accounts, project manager and lean six sigma quality engineer. Excels in identifying and resolving challenges with innovative solutions, systems

and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Seeking a Project Management position, bringing

13+ years of experience as follows:

KEY STRENGTHS

Lean Six Sigma Quality Assurance Process Improvement / DFSS

• • •

Strategic Planning Risk Management Staff Development & Training

• • •

Project Coordination Spreadsheet & Database Creation Cost Reduction and Budgeting

• • •

Policies & Procedures Customer Service Product Development

• • •

CORE COMPETENCIES

Master Black Belt and Black Belt experienced in creating value, identifying waste with Lean philosophies and improving processes with

DMAIC (6σ ).

Certified Quality Manager and Certified Quality Engineer facilitating quality management tools to improve effectiveness of teams.

Results driven with practical experience in project management, project selection and project tracking with upper management reviews.

Strong operational process improvement background through effective cost reduction, tactical planning, productivity gain, and revenue growth

strategies.

PROFESSIONAL PROFILE

MASONITE INTERNATIONAL, Tampa, FL 2006 2011

Director of National Accounts

Assumed full responsibility for managing the national accounts day to day operations for a top 50 Fortune 500 company ($170m annual

sales). Retained and maximized revenue, acting as an escalation point fostering knowledge sharing within the organization. Directed a

large territory sales management team across the US with a small, highly integrated team at headquarters.

Improved YOY sales on average by 5% in depressed building industry (~$5M/yr)

Facilitated sales and marketing teams creating exciting proposals for new business (awarded 30M’08, 35M’09, 8M'10 & 10M YTD)

Implemented new business models with finance that encouraged important decisions on existing business and future opportunities

Standardized account management deliverables to manufacturing business units for their metrics tracking and continuous improvement

efforts

Project Manager Lean Six Sigma

Managed one of three divisions in the company reporting directly to the senior VP ($800m annual sales). Worked closely with the executive

team and manufacturing teams to monitor the performance metrics of the business. Derived high value projects from performance metrics

and key stakeholders.

Facilitated many lean value streams of the business from raw materials to finished goods. Identified waste, process constraints and quality

improvement opportunities that realized $6M in savings

Managed a $35M expansion to the Southwest. Designed the manufacturing layout for the facilities

Developed profit & loss models with finance creating new opportunities and improving existing business

Co developed an automated voice recognition system for customer service that improved work efficiency by 35%

Lead a cross functional team to create and manufacture a pre finishing program that returned $10M of profitability since inception

BOSE CORPORATION, Columbia, SC 1998 2006

Continuous Improvement Manager Master Black Belt

Responsible for defining, formulating and implementing the goals, objectives, metrics and budgets for the department. Managed 3 black

belt engineers and 10 quality technicians. Presented executive level presentations, influencing key stakeholders and building consensus

for sponsorship.

Successfully lead and facilitated executive sponsored Lean Six Sigma projects which realized $15M in 2 years

Facilitation of project scoring and selection matrix for executive prioritization and decision making

Improved the use of data collection, analysis, and reporting tools using real time web based systems (business objects software)

Set up communications committees to publish a monthly newsletter focusing on continuous improvement

Senior Quality Engineer – Six Sigma Black Belt

Managing readiness reviews and completing Run@Rates for new product introductions and the Production Part Approval Process.

Managing the customer approval, corrective action processes and QS9000/TS16949 standards.

Lead engineering teams through design and implementation of two high volume production lines on schedule and under budget.

Designed and completed process and machine capability studies for automated equipment.

Managed two core process teams through the transition of QS9000 to TS16949 (automotive quality standard)

Education History

University of South Carolina B.S. Mechanical Engineering

Full length resume and references available upon request

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