Customer Service Assistant

JOANNE GOLDEN

**** ******* ***** **., ********** Hills, MI 48304

248-***-**** – ************@*****.***

EDUCATION

University of Detroit Mercy School of Law, Detroit, MI

Juris Doctor, May 2011, cum laude

Honors & Awards: National Order of Barristers

Dean’s Honor Society

Dean’s Scholarship for Academic Excellence

Book Awards in Immigration Law & Immigration Law Clinic

Law Review Senior Member (2010 – 2011)

Activities:

Moot Court Board of Advocates (2009 – 2011)

Student Bar Association 3L Class Representative (2010 – 2011)

Federalist Society Executive Board (2010 – 2011)

Presidential Ambassador for the Office of the University President (2009 – 2011)

Voice for Justice Public Interest Auction Student Chairperson (200 9 – 2010)

Michigan State University, East Lansing, MI

Bachelor of Science, Human Resources and Psychology, 2003

EXPERIENCE

University of Detroit Mercy School of Law, Detroit, MI

May 2010 – May 2011

Research Assistant for Professor J. Richard Broughton

Researched criminal and constitutional law issues; edited documents for publication

Immigration Law Clinic, University of Detroit Mercy School of Law, Detroit, MI

August 2010 – December 2010

Legal Intern

Conducted Individual Hearings and client interviews; prepared witnesses for trial; drafted witness examination questions; dra fted

appellate brief for Sixth Circuit Court of Appeals; completed client applications and petitions, including I -485 (Adjustment of

Status), I-918 (U Visa), and I-589 (Asylum and Withholding of Removal)

TriMas Corporation, Bloomfield Hills, MI

Summer Associate, Legal Department Summer 2010

Reviewed contracts and leases; drafted company policies, including social media policy; assisted in preparation for government

investigations and litigation; performed legal research

Wayne County Prosecutor’s Office, Detroit, MI

January 2010 – June 2010

Legal Intern, Child and Family Abuse Bureau

Interviewed witnesses and victims, assisted in preparing cases for trial; drafted subpoenas, memoranda, and motions; prepared

discovery packets; shadowed Assistant Prosecuting Attorney; observed court proceedings

Oakland County 6th Judicial Circuit Court, Pontiac, MI

Legal Intern for Honorable Mark Goldsmith Summer 2009

Drafted case briefs, memoranda, and opinions; researched legal issues including judicial recusal and withdrawal of pleas;

observed court proceedings including motions calls, jury trials, introduction of evidence, and felony sentencing

45-B District Court, Oak Park, MI

Legal Intern for Honorable Michelle Friedman Appel Summer 2009

Conducted legal research; shadowed Assistant Prosecuting Attorney

ALCOS, Inc., Sterling Heights, MI

2007 – 2008

Enrollment Specialist

Assisted employers in implementing benefit plans; acted as a liaison between benefit carriers and employers; proofread contracts

WageWorks, Inc., Troy, MI

2006 – 2007

Benefits Analyst

Developed new system to audit new account plans to ensure smooth transition into new benefit plan years; customized and

delivered webcasts and online meetings to educate about available benefits plans; tracked project implementation and benefit

fairs; tracked hours for approximately 15 department employees

2004 – 2006

Team Leader

Supervised 15-20 employees; processed daily client payments; assisted in employee evaluations and training; led weekly team

meetings; handled escalated accountholder problems

2003 – 2004

Claims Administrator

Adjudicated accountholder claims based on IRS code; customer service for Flexible Spending Account issues; awarded

Employee of the Month, April 2004

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