Six Sigma Process Improvement

Timothy J. Dowd Full Time in the San Diego, CA area only.

***** ****** **** **. ** J329, Seattle, WA 98155 • Mobile: 425-***-**** • ***.****@****.***

Master’s Degree, Process Improvement Champion and Team Leader. Lean Six Sigma Cultural Evangelist

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10-30% increase in quality, speed, profit Leads user research and VOC

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Engages and focuses expert teams Usability and brand development

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Introduces and teaches Lean culture Multiple patents awarded

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Manages multiple initiatives & projects SharePoint Superuser, intranet design

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20+ years in product development Medical/healthcare, government

Proficiencies

o Lean Six Sigma Green Belt, pursuing Black Belt

o TPS/TPM, Kaizen, Value Stream/VSM, DMAIC, 5S, Gemba, Standard Work, Best Practices

o Microsoft Office Suite, Visio and Outlook, Minitab 16

o Microsoft SharePoint Superuser, InfoPath, Access, Metalogix and ControlPoint

o ClearQuest, ClearCase

Contributions

• 10-30% increase in quality, speed, profit – Proven Lean Six Sigma Change Agent and Leader

of simultaneous process improvement projects and cross-functional teams across world locations,

including engineering, supply chain, manufacturing, quality, technical support.

• Leads, Engages and Focuses Expert Teams – E ffective energetic leader, rolling

u p my sleeves and leading cross-functional initiative teams, asking the r ight questions,

balancing personalities, and mining the team’s expert knowledge and innovation, as

well as bird-dogging the initiatives through to successful completion.

• Promotes Lean Six Sigma Culture – Successful trainer/teacher introducing Lean Six Sigma

culture from zero to full engagement across enterprise, Kaizen/Rapid Improvement Events (RIE),

DMAIC, TPS/TPM, data analysis, change implementation and resolution, and effectiveness

measurement.

• Proven developer of partnerships – Adept at recruiting key stakeholders/sponsors and process

business owners for Lean Six Sigma process improvement initiatives and Kaizen/RIE events, and

reporting results.

• Award-winning architect and collaborator of world-class user experiences, Voice of the

Customer (VOC), usability testing, brand development and standards across a wide variety of

products, platforms and international users/customers. Close collaboration with all engineering

disciplines.

• Creative designer and implementer of successful ergonomic and usability studies of varying

prototype fidelity resulting in increased efficiency, more enjoyable user experiences, and measureable

ergonomic improvements.

Tim Dowd 19230 Forest Park Dr. NE J329, Seattle, WA 98155 • Mobile: 425-***-**** • T **.****@****.***

• Multiple patents for user interface touch screen and keypad innovations.

• Product Quality & Acceptance Leader – Develops Requirements Based Testing (RBT),

persona and use case development and execution, international usability test design, user

recruitment, test execution and results processing for numerous products, systems, platforms and

international users.

• SharePoint Superuser & Collaboration Designer – Intranet designs, standards and

management of international collaboration solutions, multi-level security, workflows, Access, InfoPath

forms, wikis, archive, migration from SharePoint 2003 to 2007 to 2010.

Work History

Process Improvement Champion – Lean Six Sigma Process Improvement Everett, WA

Intermec Technologies – Automated data collection systems 2007 to Present

User Experience & Usability Architect – Product Design and Development Everett, WA

Intermec Technologies 2001 to 2007

Lead User Interface Software Engineer Everett, WA

Intermec Technologies 1994 to 2001

Additional: Medical/healthcare and government systems software (secret clearance, inactive).

Education

University of Washington Seattle, WA

MS, User-Centered Design and Engineering

San Jose State University San Jose, CA

BA, Mathematics and Software

Industry Mentor and Affiliate Representative for University of Washington Computer and Software

Engineering (CSE) and Human-Computer Interaction (HCI) projects and events.

Tim Dowd 19230 Forest Park Dr. NE J329, Seattle, WA 98155 • Mobile: 425-***-**** • T **.****@****.***

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