Customer Service Manager

Angelina Navarro

**** * ********* **

Gastonia, NC 28054

Cell phone: 727-***-****

EXPERIENCE

AT&T

Charlotte, NC September 2010-Present

Retail Sales Consultant

Provided expert knowledge of wireless and wired products and services to existing and

potential customers and businesses

Handled each customer inquiry with exceptional service

Performed account management and handled customer service matters

Responsible for meeting/exceeding quotas on a monthly basis

Followed up with leads and conducted outbound calls to increase opportunit y of sales

Assisted leadership with overall marketing objective for the company

Successfully managed cash flow during opening and closing times

Best Buy

May 2008 – September 2010

Oceanside, CA/ Gastonia, NC

Mobile Phone Sales Consultant

Knowledgeable on various carriers including AT &T, Sprint, T-Mobile and Verizon

Responsible for keeping up with new technology regar ding phones and other wireless

devices

Activated, upgraded and managed customers phones and accounts

Delivered friendly, upbeat customer service

Kept department up to date with pricing, phone mocks, and accessories

Answered questions regarding post and prepaid phones as well as available plans

Responsible for attaching accessories and service plans with phones

October 2006 – July 2007

Bolts Automotive

Clearwater, FL

Office Manager

Answered phones and scheduled appointments with customers and vendors

Responsible for writing repair orders and taking payments

Managed accounts and bills

Ordered necessary parts for repairs

Created filing system to keep paperwork organized

Responsible for smooth flow of the office and miscellaneous tasks when owner was not

present

McDonald’s Restaurant September 2006 – October 2006

Clearwater, FL

Manager Trainee

Delivered fast, friendly and accurate customer service in a fast paced environment

Responsible for safe placement of crew, issuing breaks and smooth operations while

running shifts

Answered phone and reacted as necessary

Perenich, Carroll, Perenich, Avril & Noyes, PA July 2004 - September 2006

Clearwater, FL

Receptionist and Office Assistant

Answered phones and directing calls – handled 15 lines and 84 extensions

Greeted clients and visitors

Opened and sorted 200 – 400 pieces of mail daily

Sorted and distributed incoming faxes

Handled overflow work for Legal Assistants and HR Departme nt which included filing,

phone calls and service calls

W as responsible to handle miscellaneous tasks as requested by Attorneys and Legal

Assistants

McDonald’s Restaurant June 2003 - August 2004

Palm Harbor, FL

Crew Trainer

Delivered fast, friendly and accurate service to customers while working in a fast paced

environment

Trained new crew members on customer service, registers and grill

EDUCATION

2001-2005 East Lake High School Tarpon Springs, FL

Graduated from East Lake High School

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