Customer Service Administrative Assistant

**** *. ***** **. *******, CA *****

909-***-**** **********@*****.***

BERTHA C . PELAYO

E XPERTISE/ SKILLS

Microsoft Word, Excel, Powerpoint, Quickbooks, Outlook

Bilingual in English and Spanish (reading, writing and speaking)

Great customer service and communications skills.

On-time and reliable

Can handle stressful, time restricted situations in a fast paced environment.

Multi-tasking

Detail oriented, accurate, self motivated and organized

60 WPM

E DUCATION

2004 - 2008 California State University, Pomona Pomona, California

[ B.A. G.E.M.S (Gender, Ethnicity, and Multicultural Studies Major)

(Spanish Minor)] - Graduated Cum Laude

2000- 2004 Montclair High School Montclair, California

[ High School Diploma]- Graduated top 10% of the class, graduated with

honors, CSF member

W ORK EXPERIENCE

February 2006- Present [Director of Logistics & Inventory Control] Flav, Inc. Ontario, CA

Direct Supervisor: Mayra Aceves 909-***-****

Multiple warehouse management, inventory control, importing, exporting, domestic

shipping, drayage. Unloading/ loading, shipping and receiving instructions.

Customs, FDA, USDA clearance filling with brokers.

Customer service, order processing, delivery appointments, order tracking to ensure orders

were delivered in a timely manner and with the required equipment/ accessorials or within the

delivery windows/ cancellation times.

Worked with vendors: contacting and negotiating LTL, TL, and Intermodal shipments

nationwide, contacting and negotiating third party warehousing rates across the country,

contacting and negotiating rates for international shipments/ ocean freight.

Worked with customers: Invoiced customers with proof of shipment (BOL’s or POD’s),

updated them on their order status.

Analyzed inventory movement patterns in order to forecast and place orders with our

manufacturer in China.

Checked for accuracy in freight billing received.

Kept a detailed spreadsheet of the inventory based on items and expiration dates.

Made sure to rotate the product in order to use the oldest dates to fill orders first to avoid

shipping any expired or close to expiring product.

Organized floor space at local warehouse in order to maximize the amount of inventory

storage.

Monthly inventory reconciling with all warehousing to ensure accuracy.

Sep 2006 - July 2007 [Immigrant Tutor] Kingsley Elementary School Pomona, CA

Independent English language tutor, lesson plans, tutoring schedules, teacher aid

Jul 2006 - Sep 2006 [Administrative Assistant] Law Offices of Rudy Aguirre San Gabriel, CA

Filling, phones, appointments, legal document management

April 2006 - Sep 2006 [Retail Sales Associate] JC Penney Outlet Ontario, CA

Customer service, stocking, organizing, cashier, phones

Jul 2004 - April 2006 [Retail Sales Associate] New Age Fashion Chino, California

Customer service, stocking, organizing, inventory, cashier, phones

V OLUNTEER EXPERIENCE

Mar 2005- Jun 2005 [ Literacy Mentor] ( Pomona Unified School District) Pomona, California

Oct 2004- Nov 2004 [ Homework Tutor] (Boys & Girls Club of Pomona) Pomona, California

R EFERENCES

Liliana Ochoa 909-***-****

Verenice Oliver 909-***-****

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