Customer Service Quality Control

N ick Lu d vigs on, CPh T

E: *********@*****.*** P: 415-***-**** A: 1114 Lincoln Ave, Apt B, San Rafael, CA 94901

Qualification Summary Education

Passed PTCB exam on July 29, 2011

University of Iowa (Iowa City, IA)

Two years experience as pharmacy technician

at 680 bed hospital Mast ers of Soci al Wo rk Ma y 2008

Extensive work compounding IV solutions

Included two internships

Four years in customer service and handling

money University of Iowa (Iowa City, IA)

Efficiently handles high workload in stressful

Bach el or of Phi loso phy May 200 6

environments such as a large hospital or low-

staff situations English Minor

Professional Experience

U NIT ED S TATE S P EACE C O RPS ( J AMAICA )

Yo uth Ad visor & M usic Instr u ction Ma rch 2009 - Ma y 2011

Initiated and facilitated community development through project planning, program management,

fundraising and resource creation in conjunction with local organizations

Taught and empowered youth at a rural primary school through literacy and life skills training; also taught

guitar and recording lessons to youth and adults

U NIV ER SITY OF I O WA H OSPI TALS A ND C LINI CS ( I OWA C ITY, IA )

Pharm ac y Tec hnician Dec 2006 - D ec 2008

Maintained inventory for medication supplies, processed prescription orders, calculated dose/quantity

Prepared and packaged medication, delivered medication to patient care areas, various office duties

T ERR APIN C OFFE E ( C O RALVILL E, IA )

Su p er visor and B arista Se pt 200 2 - Oct 200 6

Supervised and trained 30 employees, oversaw quality control through organizational duties

Provided outstanding customer service; collected and counted money

Masters of Social Work Practicum & Volunteer Experience

U NIT ED A CTI ON F OR Y OUT H ( I OWA C ITY, IA )

Family Sup port Wor k er Aug 2007 - D ec 200 8

Provided family support services to teen parents through group facilitation, advocacy and education in one-

on-one and group counseling

Implemented counseling and intervention to homeless parenting youth through in-home visits and outreach at

community centers

J OHNS ON C OUNTY C RISIS C ENT E R ( I OW A C I TY, IA )

Cris is C ou ns el or Jan 2007 - D ec 200 8

Provided walk-in and phone counseling for crisis line of Johnson County, which included community referral

and maintenance of agency documentation

Trained and mentored new crisis counselor volunteers

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