Human Resources Customer Service

JEFFREY M. DESIMONE, PHR

OBJECTIVE

To obtain a challenging human resources position, which provides the

opportunity to apply my training and experience while utilizing my

exceptional people skills.

SKILLS

. Strong knowledge of federal and state employment law

. High level understanding of emotional intelligence

. Extensive knowledge of organizational culture assessment and managing

change

. Well versed in ADP software, and able to quickly learn new technology

PROFESSIONAL EXPERIENCE

Director of Organizational Resources

Naper Settlement, 2011-Current

. Oversee HR functions for museum of 43 employees, including, but not

limited to, recruiting, on-boarding and employee relations issues.

. Manage Guest Services Team of seven employees, requiring the ability

to work with individuals of various professional and educational

backgrounds.

. Implemented new performance management process, focused on reducing

paperwork and completion time, while improving documentation and

efficiency.

. Revised volunteer program to provide greater structure and reduce

inconsistencies in paperwork, while improving mechanisms to capture

volunteer information.

. Designed project request system to maximize Guest Services time and

reduce "bottlenecks" in the processing and completion phases.

. Coach staff on customer service techniques, communication and time

management skills.

Human Resources Manager

Firefly Legal, Inc., 2008-2011

. Managed HR activities for an organization with 200+ employees,

operating in four different states.

. Served as point of contact for employee relations issues, working with

managers and employees to understand area of conflict and work towards

an agreeable resolution, while minimizing risks for the organizations.

. Created quarterly performance appraisal process to drive performance,

provide more frequent feedback to employees, and better identify

objectives to align performance with organizational goals.

. Spearheaded design of Firefly Mentoring Program, in order to create

greater employee involvement, provide an opportunity for professional

advancement, and improve retention.

. Responsible for coordinating high volume recruiting efforts across

multiple locations, requiring constant adaptability to meet ever

changing staffing demands.

. Significantly improved employee recognition through Kudos! Program, and

act as program facilitator.

. Successfully contested 90% of unemployment claims to reduce

unemployment taxes.

. Responsible for implementing and maintaining ADP systems for HR and

payroll.

. Established exit interview program, to better understand and

proactively reduce turnover.

Human Resources Assistant

Insurance Auto Auctions, 2007-2008

. Developed on-line process to streamline paperwork from field to HR,

and reduce shipping costs.

. Designed and created new managerial training materials for field

management to improve quality of training and overall understanding of

human resources related administration and policies.

. Responsible for administrative tasks within the employee life cycle

including, new hire setup, personnel changes, and terminations.

EDUCATION

Illinois State University - Normal, IL

Bachelor of Science, May 2007

Major: Psychology - I/O

GPA 3.36/4.0

PROFESSIONAL AFFILIATIONS

Professional in Human Resources

November 2010 Society for Human Resource

Management Member November 2008

National Honors Society in Psychology-Psi Chi

Fall 2006

2222 COUNTRY CLUB DR. #13

WOODRIDGE, IL 60517

CELL 630-***-****

**********@*****.***

Contact this candidate