Customer Service Sales

A shley Benson

******.*.******@*****.*** • 314-***-**** • 3 Magnolia • St. Louis, MO 63124

Career Objective

Apply basic skill sets toward company expansion and profitable

growth through solid sales and marketing initiatives.

Strategize and execute new business and lead generation initiatives

Exemplary customer care, a team-oriented outlook and effective communication skills

Creative problem-solving skills, especially relating to customer service

Digital Engagement Coordinator – St. Louis, Mo 2/11 – 7/11

Created original digital content for internal and client brands

Launched and nurtured brands on their social media platforms, including launching a

Facebook page and growing it to over 100,000 fans

Analyzed reports and provided insight about digital engagement performance of brands

Developed relationships with fans and social media influencers in the market space

Maryville Technologies: Marketing Analyst – St. Louis, MO 8/10 – 1/11

Spearheaded prospect call strategy to attract potential clients to attend

informational event and pre-set formal sales calls resulting in hosting two events

Championed development of social media, helping company establish itself as a

credible technology resource leader

Clarified and confirmed database specifications of client contact information

Pink Magnolia: Sales Associate at a Lilly Pulitzer Signature Store - St. Louis, MO 1/10 - Present

Built and cultivated social media enterprises (primarily Twitter and Facebook),

which more than doubled fan base and increased awareness of in-store

promotions

Stimulated largest single day sale by developing great rapport with key customer

Created one-on-one relationships with customers which contributed to

record spring revenues

Country Squire Cleaners: Customer Service - St. Louis, MO 11/09 – 08/10

Energized customer interaction and improved customer service especially during

machinery down time

Helped customers identify and solve problems to their satisfaction

Managed store and oversaw problems as they arose while manager was on vacation

Javelin Inc: Intern at Experiential Marketing Agency - St. Louis, MO 6/09 – 10/09

Monitored and expanded start-up’s social media platform, then leveraged its

larger fan base to increase product awareness and create relationships

Doubled number of R&D initiatives for clothing start-up company

Virginia Historical Society (VHS): Intern - Richmond, VA 1/08 – 5/08

Leveraged interest in history to substantially upgrade the quality of fact checking

Proofed manuscript before publication (VA Magazine of History & Biography) by

reviewing referenced essays, primary documents and book reviews

Education

University of Richmond: Richmond, VA 8/05 – 5/09

o B.A. Political Science; History Minor

The Center for Economic Research and Graduate Education of Charles Summer 2008

University (CERGE): Prague, Czech Republic

Other

Development Office, Children’s Museum of Richmond - Richmond, VA

Teacher, Sunday School: Ladue Chapel Presbyterian Church - St. Louis, MO

Kappa Kappa Gamma Sorority: University of Richmond, VA and St. Louis, MO

Proficient in French, Microsoft Office, Club Field Hockey and Lacrosse, High School and Sorority Alumni Boards

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