Marketing Customer Service
Resume:
Jona M. Kean
Flushing, MI ***33-8818
Telephone: 810-***-**** Cellular: 810-***-**** Email:
***************@*****.***
Human Resources Director
Dear Sir or Madam:
Following this brief synopsis of my professional experience and
education in marketing and communication, please review my detailed
r sum highlighting career accomplishments with marketing in the
financial services industry. I am seeking a long-term career with a
professional organization where I can best utilize as well as continue
to enhance my creative and analytical marketing skills.
I am especially interested in a position with your organization
because my education in organizational and interpersonal communication
and experience in marketing has prepared me for problem-solving,
planning, researching, writing and collaborating with others in order
to meet strategic objectives. I have successfully organized effective
marketing initiatives while evaluating and ensuring consistency of
material to maintain a corporate identity. By incorporating my
interpersonal communication skills with a personal drive for
excellence, I have built strong relationships with members of the
media within the Flint market as well as with fellow members of the
management teams. In addition, I am seeking to work for an
organization that offers a challenging and satisfying working
environment with the potential for career advancement with an
organization that is dedicated to quality service for customers.
I would appreciate the opportunity to meet with you to discuss
the ways in which my experience in marketing and communication will
effectively suit your needs.
Sincerely,
[pic]
Jona Kean
Jona M. Kean
7099 Adelle Street
Flushing, MI 48433-8818
Telephone: 810-***-**** Cellular: 810-***-**** Email:
***************@*****.***
Objective: Seeking a Marketing, Public Relations and/or Communication
position where achieving mutual goals is met through the
use of persuasive skills, thorough planning, creative ideas
and solid administration with a customer focused
organization.
Computer
Knowledge: FISERV CUSA OnCU, ( Sedona Database Marketing ( Microsoft
Office; Outlook, Excel, Word, PowerPoint and Publisher (
Adobe; PageMaker, InDesign CS, Acrobat, Illustrator, and
Photoshop ( Corel Draw ( Type 40 wpm
Qualifications: A demonstrated record of achievement and responsibility (
Effective written and verbal communication skills ( Ability
to continually analyze and assess task priorities ( Thrives
in challenging and competitive environments ( Personal
accountability ( Highly efficient organizational skills (
Willingness to receive and provide feedback ( Strong desire
for continuous professional development.
Volunteer Great Start Parent Coalition of Genesee County(December
2007- Present
Experience: Core Parent Member volunteering for community events and
marketing initiatives including social media channels for
educational advocacy of young children throughout Genesee
County.
Work
Experience: Tri-Pointe Community Credit Union ( Grand Blanc, MI (
October 2006 - November 2008
(Acquired Michigan Federal Credit Union Effective
October 1, 2006)
Business Development/Marketing Assistant
. Research the demographics of the area in which the credit union
operates and determine population groups served by the credit union
to develop contact list of potential new specialized employee
groups and members.
. Present information on credit union products and services to
prospective members, specialized employee groups
. Edit and coordinate monthly newsletters and annual calendars.
. Promote the credit union through visible participation in Chamber
of Commerce organizations and activities throughout Genesee County.
. Create and revise correspondence to members.
. Write marketing messages for telephone scripts and message on
hold telephone system.
. Create, edit, and order business forms and informational
brochures.
Michigan Federal Credit Union ( Flint, MI ( November 2005 -
September 2006
Marketing Director
. Develop the strategic marketing plan for presentation to the CEO
and Board of Directors.
. Negotiate and administer the budget for the Marketing Department.
. Train employees on service procedures for online banking.
. Serve as the primary liaison and contact for the credit union's
specialized employee groups to maintain positive relations
through formal presentations at membership enrollment events.
. Analyze market trends and demographic data concerning members,
potential members, products and services.
. Create, review and revise correspondence to members, direct mail
pieces, press releases, and business forms.
. Manage and direct the design creation, content and delivery of
marketing materials, promotions and media campaigns to verify
credit union objectives are met.
. Ensure all marketing and public relations materials comply with
Federal rules and regulations.
Vg's Food Center ( Burton, MI ( February 1990 - August 1998
Customer Service Specialist/Cash Office Accountant
. Edit and revise cashier transaction code books.
. Responsible for maintaining adequate personnel at the checkouts.
. Manage front end store activities for cashiers and carryout clerks
including break and lunch schedules.
. Authorize and approve check cashing for questionable transactions,
store returns and special order requests.
. Balance all cashier drawers to process deposit and place change
orders for following day.
Education: THE UNIVERSITY OF MICHIGAN-FLINT( FLINT, MI
B.A., COMMUNICATION with High Honors - December1998
Jona M. Kean
7099 Adelle Street
Flushing, MI 48433-8818
Telephone: 810-***-**** Cellular: 810-***-**** Email:
***************@*****.***
Professional References:
Jan Sherman, President
The Benefits Edge, LLC
********@******************.***
Joseph Shoenfelt, CEO (Retired)
Michigan Federal Credit Union
1314 E. Coldwater Road
Flint, MI 48505
Jim Wise, Collections Supervisor (Retired)
Michigan Federal Credit Union
668 Applegate
Grand Blanc, MI 48439
Mark Lyman, Owner
Central Marketing
10440 Denton Creek
Fenton, MI 48430
Contact this candidate