Customer Service Sales
Resume:
Michelle Turner
*********@***********.***
EXPERIENCE
April 2009- NORWOOD TITLE SERVICES, LLC
March 2011 Closing Processor Assistant, Bedford, NH
Processed new orders and followed up with loan officers and/or
realtors to ensure all necessary documents were received in full
and generated introduction letters to borrowers/sellers.
Researched property taxes, retrieved warranty deeds, plot plans,
mortgages, discharges, etc. from NH Registry of Deeds. Worked
directly with clients in obtaining additional information and
scheduling closings, Obtained payoff statements and requested
updated homeowner's insurance binder. Developed and maintained
various databases, including marketing mailings. Additional
responsibilities included greeting clients/vendors, ordering
office supplies and all other general office duties.
May 2002- SANTO INSURANCE AGENCY
April 2009 sales associate, manchester, nh
Initiated auto, life and home insurance sales via prospecting
and cold calls to potential clients. Serviced current client
accounts, multi-lining accounts, account reviews and quotations.
Maintained customer files and all other sales related
activities, as well as Accounts Payable. Other responsibilities
included general office duties.
July 1994- THERMO CARDIOSYSTEMS, INC.
June 2000 CSR, Sr. CSR, and Customer Service manager, Woburn, MA
As a CSR and Sr. CSR, my responsibilities included dealing
directly with transplant coordinators at hospital sites and/or
Sales Reps to process incoming orders, field questions and meet
shipping requirements, including emergency needs. Tracked all
Returned Goods products, produced quotes, reported both product
sales and Sales Rep performance monthly and quarterly to CS
Manager. Interacted closely with various internal departments,
including Field Service for appropriate product configuration
and in-service scheduling. Essential team member for developing
and installing company-wide, integrated inventory system.
Oversaw department of five CSR as Manager. Calculated Sales Rep
commission statements quarterly, developed reports on sales,
commissions and inventory status for upper management, reporting
directly to VP of Marketing. Developed efficient programs for
Returned Goods products tracking and product recalls.
Expedited, via manufacturing, backorders to fulfill order
requirements and developed a system to automatically replenish
customer's inventory upon depletion.
October 1991 INTRA-SONIX, INC.
June 1994 Customer Service Representative, Burlington, MA
Initiated department and developed computer module for
processing incoming orders, returned goods and quotations.
Interacted with customers, field personnel and various
departments within the company regarding product development,
inventory and shipping requirements.
1985-1991 DR. JOHN V. ALIBERTI, ORTHODONIST
Dental Assistant/office manager, medford, ma
EDUCATION Shawsheen Valley Vocational Technical Regional High
School, High School Diploma
Dean College, Franklin, MA, Associates Degree, Small Business
Management
Southern New Hampshire University, Manchester, NH Bachelor
Degree, Marketing
COMPUTER SKILLS Microsoft Word, Excel, Access and Outlook
Accomplishments Researched and obtained various funding at the State
level for my handicapped son while helping other families
as well. Attended various seminars directly related to
our special needs situation. Assisted in the
implementation of Bedford Special Education Parent
Advisory Committee and continue to be an active member, as
well as a Bedford School District volunteer.
References upon request.
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