Human Resources Customer Service

Ayanna S. McKinley

**** ******* **. #***

Plano, TX 75093

(H)972-***-**** (M)404-***-**** ? Email:*********.**@*****.***

HUMAN RESOURCES PROFESSIONAL

Strategic Planning . Organizational Development. Employee Relations

A dynamic and effective Human Resources Professional with a solid

foundation in employee relations, managerial support, career development,

hiring practices, retention approaches, policy and procedure, payroll and

benefits administration. Takes a realistic approach to align HR strategy

with business goals, and works closely with all levels of the organization.

Knowledgeable in : Orientation & On-Boarding Training & Development

HR Department Staff Recruitment &

Startup Retention Performance Management

Employment Law Employee Relations

FMLA/ADA/EEO/WC Benefits Administration Organizational

HRIS Technologies HR Policies & Procedures Development

Compensation

PROFESSIONAL EXPERIENCE

THE RADIOLOGY GROUP, LLC, Atlanta, GA 2006 - February 2011

Human Resources Manager (2007-February 2011)

Promoted from Human Representative see below

Direct and manage all human resources functions in multiple locations (i.e.

credentialing, payroll (until Feb 2010, moved to finance dept.),

recruiting, and peer review etc.).

Develop, implement, and maintain human resources initiatives and

strategies. Increased effective communication between executives and

workforce reducing turnover.

Created and maintained policy & procedure manuals and employee handbook;

ensuring compliance with federal and state laws. Analyze data from exit

interviews, providing constructive feedback and recommendations to

management for continuous improvements.

Improved management's training and development focusing on conflict and

complaint resolutions, supervisory issues, disciplinary problems and

employee coaching. Ensuring fair decisions and documentation is detailed,

accurate and not arbitrary or discriminatory.

Acting as an employee advocate and liaison between employee and management,

listening to all sides of a situation and working to find fair and balanced

environment.

Human Resources Representative (2006 - 2007)

Responsible for establishing the human resources department. Handle all

day to day human resources responsibilities, administered the benefits

enrollment process, and full cycle recruiting.

Customer Service focused: Provided incredible customer service to employees

by building rapport, spent time engaging in conversations, was a presence

throughout the office and became invested in their professional lives.

Oversaw performance review process. Work with Team Leaders and Department

Managers to ensure employees received the most valuable, timely and

constructive feedback on their performance.

RAVINIA ATHLETIC CLUB AND SPA, Atlanta, GA 2005 - 2006

Junior Administrative Assistant/ Nail Tech / Spa Department

Handled all operations in the absence of the Spa Director

Coordinated work flow, managing multiple deadline driven tasks and

projects, while providing administrative support to the Spa Director.

Managed special event, travel arrangements and corporate itineraries

TENESSEE STATE UNIVERSITY (CAREER CENTER), Nashville, TN 1996 - 2002

Human Resources Admin and Support Assistant (work study)

Responsible for providing administrative support to career representative

within the department, assisted in conducting workshops, confirming

companies for career fairs. Fulfilled all request for career service

reports.

Responsible for daily front desk/switchboard coverage for administrative

team (i.e. greeted guest, answered phones, issued mail, copying etc.) and

organized and updated students records;

Assisted in the recruiting process - updated websites with current job

listings and scheduled interviews/appointments when required.

CAREER ACCOMPLISHMENTS

THE RADIOLOGY GROUP, LLC, 2006 - February 2011

Designed mission and vision statements that represented and reflected the

company's beliefs and culture. Developed a behavioral based interviewing

procedure for new employees, which effectively reduced turnover throughout

the organization.

Developed effective communication between executives and workforce, which

increased the awareness in areas of weakness within the company, and gave

executives insight on the serious issues that reduce productivity and

overall bottom line within the organization.

Designed and built the framework for the Human Resources department,

creating an effective recruiting process that fits the company and its

culture. Training all managers and supervisors on conducting proper

interviewing techniques.

Developed a compensation review process, that decreased the overall budget

for the organization, ensuring employee compensation was moderately

reflective against the market.

Developed a credentialing process to attain physician's licensure, facility

privileges, and insurances, and reduced the turnaround time and cost.

Reduced payroll errors saving the company money in reprocessing fees

annually.

TENNESSEE STATE UNIVERSITY (CAREER CENTER), 1996-2002

Successfully assisted in planning and organizing seminars, career, and

graduate fairs exposing students to over 100 plus companies; increasing the

student job offers upon graduation.

Assisted career representatives in seminars on interviewing techniques.

EDUCATION

Professional Human Resources Certification (PHR)

Sit for exam Winter 2011

DeVry University Keller Graduate School of Management,

Masters in Human Resources Management (2010)

DeVry University Keller Graduate School of Management,

Masters in Business Administration concentration in HRM (2009)

Tennessee State University,

Bachelor of Science in Computer Science (2003)

AFFILIATIONS

Society for Human Resources Management (National Chapter) (SHRM)

(Explanation of above work history gap):

DISCRETE WIRELESS (OWNER'S EYE VIEW), Roswell, GA 2005 - 2005

IT Support Specialist

SUNSHINE MORTGAGE CORPORATION, Smyrna, GA 2004 - 2005

Lead Technical Writer /Help Desk Support Specialist [pic]

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