Engineer Quality Assurance

Phone: 206-***-****

**********@*****.***

Jane S. Kim

PROFESSIONAL SUMMARY

Highly qualified Senior Software Quality Assurance Engineer/ Quality

Assurance Lead with more than 7 years of experience in the IT Entertainment

Industry and a background that includes:

Proven track record in Project Coordination, Test Planning, Test

strategies, Test case management, Test matrix, Defect/Issue Management and

building test labs.

Dynamic leader and mentor, able to build team cohesion and inspire

individuals to strive towards higher levels of achievement.

Keen in-depth knowledge of Software Development Life Cycle (SDLC).

Ability to manage and lead a QA team outside of the U.S.

TECHNICAL SUMMARY

Operating Systems: Mac os, Windows 95/98/2000, XP 32/64/Vista/Win7.

Browsers: IE, Firefox, Safari, Chrome, Opera.

Issue Tracking Tools: Bugzilla, Adminitrack, Jira.

Document Management: MS Sharepoint, Wiki.

Database Systems: MS/SQL Server

EDUCATION

Bachelor of Arts (BA) in Sociology: Institutions, Organizations, Markets.

Coursework concentration in organizational and interpersonal communication,

research and methods, writing, and business. Also did some coursework in

psychology dealing with abnormal psych., fundamental psych. research, and

psych. as a social science.

EXPERIENCE

Sonic Solutions - RoxioNow, Marina Del Rey, CA

October 2005 - Present

Video On Demand

Sr. Software QA Engineer / QA Lead

Lead a team of QA analysts based in Shanghai and Hangzhou, China. Involved

in resource allocation, QA coordination on various projects. Assist in the

full software development lifecycle, analyzing specifications and help

identify any possible risks and issues. Develop test strategies by creating

test plans, writing test cases and executing on different environments.

Worked on different phases of testing for both website and device

applications while working closely with engineers. Multi-task between

multiple projects and quickly adjusting to any last minute scope changes.

Main QA contact in assigning bugs and performing bug scrums as well as

documenting any defects found throughout the test cycle. Used SQL queries

to help verify any backend testing and database system testing of different

applications.

Environment: Various testing environments/servers.

Devices: Windows/Mac PC, Mobile, Portable devices, Blu-ray players and TVs.

Dwango Wireless, Seattle, WA

May 2004 - September 2005

Wireless Games and Mobile Applications

Software Test Engineer II

QA lead for mobile applications weekly content updates. Tested client-

server wireless applications/environments, DRM, SMS and WAP applications.

Test case creation and execution as well as issue tracking. Ensured

complete coverage of all test categories such as regressions, reliability,

scalability, stress, performance and deployment. Document procedures and

provide QA's best-practices, and process refinement. Experience dealing

with short release cycles and working with external, third party

development organizations. Help train new hires, encouraging open

communication and a positive work environment.

Environment: Various testing environments/servers.

Devices: Various wireless platforms - Brew, j2ME, MIDP.

Volt - Microsoft, Redmond, WA

September 2002 - August 2003

Console Games

Xbox Game Tester

Black box testing of pre-released game titles to ensure end-user stability

and functionality for Xbox Live and console. Analyze and clearly

communicate problems and issues that relate to software defects, such as

glitches, anomalies, and problems that are found in the game itself.

Communicate level design, game play, and game shell issues to team leads

via reports, and by discussing with hard-core and novice gamers. Working

knowledge of the key elements that help create a fun user experience in

games. Localized, translated, and implemented bug reports for Korean game

titles.

Environment: Console, System Link, Online/Xbox Live.

Genres: Action, Adventure, Platform, FPS, RPG, MMORPG, Fighting, Sports,

Racing, etc.

Swarovski, Bellevue, WA

June 2002 - July 2002

Market Research

Market Researcher/Interviewer

Conducted qualitative research to help company get an idea of their

customer's profile. Performed one-on-one interviews with the company's

customers by using a questionnaire form to help evaluate and collect data.

Red Lion Hotel, South Seattle, WA

April 2001 - August 2001

Hospitality

Front Desk/Adminitrative

Performed administrative duties while checking in and out guests, processed

reservations, deposits/accounts and confirmations. Take care of

maintenance and housekeeping problems as necessary. Handled guest

enquiries and complaints in a professional manner that was consistent with

the hotel's policy.

Qauanta Investments, Seattle, WA

July 1999 - September 2000

Telecommunications/Customer Support

Account Representative

Handled calls from prospective and current customers. Dealt with

authorization centers and merchants regarding the processing of

transactions. Managed account information while handling customers

enquiries and complaints in an empathetic, positive and professional

manner.

Jeans Galore, Federal Way, WA

June 1996 - August 1996

Retail

Retail Sales

Welcomed and acknowledged customers providing assistance when needed.

Managed opening as well as closing the store. Performed inventory checks to

help keep shelves and displays stocked, faced and clean. Handled register,

refunds and complaints as well as providing a clean and friendly

atmosphere.

St. Francis Hospital, Federal Way, WA

August 1994 - August 1995

Volunteer

Floater

Worked directly with patients by delivering meals and running errands.

Greet and escort patients and visitors. Helped support staff with various

office duties and administrative tasks.

Diagnostic Imaging

Assisted patients into the appropriate imaging room, ensuring a pleasant,

non-worry atmosphere. Performed various office duties: answered phones,

fax, handled film jackets, and filing.

OTHER

Microsoft Office

Outlook, Word, Excel - Advanced

Japanese

Basic - Familiar

Korean

Conversational - Advanced

ADDITIONAL INFORMATION

Outgoing and personable. Has the will and drive in getting things done

while at the same time enjoying life.

Contact this candidate