Customer Service Manager

CHERYL HASSELMAN

**** ******** **. ********, ** *8052

704-***-**** ***@********.**.***

Objectives

To pursue a rewarding career in management where my varied skills can be profitably utilized to achieve

corporate objectives.

Experience

St ore m anager 09/04 Current

Fred’s Super Dollar 4300 New Getwell Road Memphis, TN. 38118

Inventory controls, shrink controls, effective merchandising, planograms, labor controls, hiring, training,

vendor relations, ordering, receiving freight. Strengthening customer service.

Store manager 07/96 08/04

Grab N’ Go 2325 East Ozark Ave. Gastonia, NC 28054

Small mom and pop convenience store and grill. Hiring, training, ordering, vendor relations, and banking.

Ensuring excellence in all areas of food preparation, and customer service. Also an organized sanitary

opening and closing of store.

Business closed August 2004

Store Manager 1990 1995

Sheetz 5700 sixth Ave. Altoona, PA 16602

Daily operations of a 24 hour convenience store. Ordering of all grocery, bakery, mto, and petroleum

products. Handling lottery, and daily vendors. Responsible for shrink, accurate inventories, and theft

deterrents. Labor costs, and budget gallons. Hiring, training, merchandising, and loss prevention.

Moved to North Carolina to care for ailing parent.

Skills

Fred’s: Increased sales by 20% also lowered a 5% shrink to 1% at the Belmont location. Was district

trainer for all newly hired managers within the district. Supervised the openings of 4 stores within the

district, handled the closing of 3 stores.

Sheetz: Lowered a 6% food cost to 4%. Was district trainer for all new hires within the district.

References

Tony Blevins 336-***-**** (current district manager)

Wayne Sundburg 901-***-****

Contact this candidate