Quality Six Sigma
Resume:
Ganesh Pandurangan
Contact: 91-994*******; E Mail: **********@*****.***
SYNOPSIS:
Semi-qualified CA and "Expertus" certified trainer with over 6 years of
experience in Account Payables, A/P Reconciliation, MS-Excel Trainings,
SOX Compliance Procedures, US Property Taxation, Taxation-Reconciliation &
Quality Control.
KEY EXPERIENCE:
> Ford Business Services Center
* Accounts Payable
* Reconciliation
* Taxation
* Certified MS-Excel Trainer
* Department ISO coordinator
* Process Excellence coordinator
> Lason India Private Limited
* Quality Analyst
* Training of operators using Six Sigma Quality Tools
KEY ACHIEVEMENTS:
> Successfully conducted and approved the UAT (User-Acceptance-Test) for
installation of Online-Reconciliation Software - TRecs.
> Done a "Kaizen" Project on controlling of AETC Debit Notes. (Avoided
Generating Duplicate Debit Notes)
> Certified as a Trainer by "Expertus" through a 4 day workshop.
> Conducted MS Excel Training across 19 departments. (Trainings - On
Going)
> Streamlined the ISO Documents of the entire department in SharePoint.
> Increased the number of Six Sigma Projects in the department per the
Process Excellence Team's Mindset.
EXPERIENCE:
Dec 2005 - Present Senior Team Leader Ford Business
Services Center
Ford Business Services Center (FBSC) is a wholly owned subsidiary of Ford
Motor
Company.
Responsibilities
Senior Team Leader (Nov '09 - Present):
. Reviewed journal entries passed by team members and ensured the correct
ledger
accounts are effected and approved the same.
. Reconciled the High Risk Accounts by ensuring only appropriate journal
entries are
posted in the account.
. Cleared the open aged and reconciling items in both "Reconciled" & "Un-
Reconciled
Accounts".
. Acquired proper supporting documents for both "Reconciling items" &
"Aged items" by coordinating with US & European Tax Counsel & the
concerned Treasury
. Reviewed Taxation - Reconciliations of Europe & US - Low & Medium Risk
Accounts.
. Gathered Ford Motor Company's property details needed for filing the
yearly returns.
. Validated the acquired details through a standardised procedure and
uploaded the same
for return preparation.
. Reviewed Return Papers of Ford Motor Company (FMC) Owned Properties
before it
reaches the Jurisdictions.
. Reviewed Processed Property Tax Bills of FMC Owned Properties.
. Department coordinator for maintaining the SOX Compliance across all
tax teams.
. Convened meetings with US customers for regular updates and status of
the project.
. Maintained 5S norms in the work area both in Hard & Soft Files.
. Coordinated with the "Process Excellence" Team for the department's 5S
adherence and
projects undertaken by the department.
Process Specialist & Team Leader (May '08 - Oct '09):
. Reconciled the AP related accounts by ensuring only appropriate journal
entries are
posted in the account.
. Cleared the open aged and reconciling items in both "Reconciled" & "Un-
Reconciled
Accounts".
. Acquired proper supporting documents for both "Reconciling items" &
"Aged items" by
coordinating with European Accounting, Treasury and Payment Unit.
. Handled Disbursement activities relating to North American Customers.
. Reduction of debit balances of suppliers.
. Handled pull-ahead of payments to the suppliers.
. Handled a team of 5 members involved in Payable activities.
. Preparation of process metrics and e-mail metrics of the department on
a daily basis.
. Helped the Process Excellence team in consolidation of Desk Procedures
of the
departments of FBSC and ensuring adherence of ISO norms by all the
departments.
Senior Team Member (Feb '07 - Apr '08)
. Conducted E-Mail Refresher Meeting on monthly basis to improve the
quality of E-Mails
handled by co-workers.
. Handled mails from Suppliers and European Payables Departments.
. Coordination with the European departments with regard to the un
processable
documents and the issues thereof.
. Reported the details of un processable documents and invoices returned
to the supplier
to the market on a monthly basis.
. Handled Supplier calls and calls from Market.
Team Member (Dec '05 - Jan '07)
. Analysed the quality of mails and reported those with errors/scope for
improvement to the
team leader.
. Resolution of mails received from the market within 8 hours.
. Preparation of reports relating to Input-Output control and sending the
same to the market
on a weekly basis.
. Preparation of process metrics and e-mail metrics of the department on
a daily basis.
. Raised MICS billings on a monthly basis.
. Input-Output control of invoices from Cendris-UK - the scanning
location for all invoices.
Mar 2005 - Dec 2005 Senior Associate (Quality) Lason
India Private Limited
Lason India is a BPO for US based Insurance Companies involved in
processing of Insurance Claims.
Responsibilities
. Ensured Quality in the output generated by the operators.
. Ensured sufficient knowledge level of the operators with regard to
various claims.
. Preparation of reports based on the output generated.
. Used various tools like FMEA, DMAIC, 5W1H & 5 Why Analysis to reduce
the errors made.
. Conducted regular meetings with the operators enabling them to improve
on the quality of their output.
. Certification of the operators for the final project based on the
performance in their preliminary tests.
ACADEMICS:
Nov 2007 Professional Education Examination - II
(CA Inter),
Institute of Chartered Accountants of
India.
Oct 2001 First Class Graduate Certificate in
Commerce,
Madras University, Chennai.
Apr 2001 Honours Diploma in Web-Centric Computing,
NIIT, Chennai.
May 1999 Honours Diploma in Computer Application,
MIET, Chennai.
PERSONAL MEMORANDA:
Date of Birth September 16, 1979
Father's Name Mr. V. Pandurangan.
Marital Status Single
Passport: E6585691 (Valid till 18th Sep
2013)
Nationality: Indian
Languages Known English (Read, Write & Speak)
Tamil (Read, Write & Speak)
Hindi (Read & Write)
Address: "Kaushik", # 8/9,
Poonthottam First Street,
Palavanthangal,
Chennai - 600114
Place: Chennai
Date: Tuesday, August 30, 2011
Ganesh P[pic][pic]
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