Customer Service Manager
Resume:
Andrea C. Ross
Pembroke Pines, FL 33025
Phone 954-***-**** & 954-***-****
PROFESSIONAL HIGHLIGHTS:
. Over 20 years of administrative and customer service experience.
Excels in problem solving projects and office supervision.
. Strong verbal and written communication skills. Ability to coordinate
and handle simultaneous projects and meet deadlines effectively.
EDUCATION:
Excelsior High School, Kingston Jamaica
Miami Dade Community College - Business Writing Diploma
WORK EXPERIENCE:
04/08/-06/11: Power Financial Credit Union
. Processing monthly IRA & CD checks, Wire Transfers
. Handling Deceased accounts
. Duties include dealing with difficult customer service issues
. Handling Legal Documents IRS Levies Subpoenas Garnishments
08/05/ -04/08: Ocean Bank: Research Department (Main Office)
. Entrusted with the most complex customer service issues as a result of
exceptional ability to promptly resolve concerns and satisfy
customers.
. Working closely with Bank's legal counsel, to meet deadlines.
. Improving Microsoft Office & Excel proficiency.
. C/D - IRA Administrator
09/01 - 08/05: Ocean Bank- Ft Lauderdale, FL 33301
. Senior Customer Service and New Accounts Representative.
. Assistant Operations Officer.
. Processed items such as loan applications, loan payment cash advances
& wire transfers.
. Provided administrative assistance to Branch Manager, Operations
Officer, Commercial & Corporate lenders. Prepared monthly reports and
agendas for meetings.
. Head Teller -Supervising Staff of 6 employees.
02/98-05/00 One United Bank Mimi-Ft Lauderdale
. Teller -Processing daily banking transaction-cashing checks selling
bank products
. Assistant Brach Manager -Opening and closing branch supervising
tellers ordering cash for branch balancing vault and atm.
. Handling complex customer related situations with satisfactory
results.
Computer Skills: PC Microsoft Word, Excel & Access
References Available upon Request
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