Quality Assurance Control

Patrick W. Lynch, CAMS

P.O. Box **** 571-***-****

Falls Church, VA 22044 ********@*****.***

COMPLIANCE SENIOR ANALYST – CERTIFIED ANTI-MONEY LAUNDERING SPECIALIST

Extensive experience in business, banking, criminal justice, government, and financial services

Bank Secrecy Act & AML Quality Assurance Business Operations

KYC Strategic Negotiation/Problem-solving

Contract Law Insurance and Financial Products

Fraud Investigation and Analysis Business Process Improvements

EXPERIENCE

Robert Half International, Pittsburgh, PA July 2010 – July 2011

AML/BSA Analyst / Consultant

Performed compliance risk analysis on current customer account activity in a large bank’s Financial Intelligence

Unit (FIU). Responsible for reviewing alerted account activity and deciding whether the activity warrants case

investigation, suppression for additional review in 3 months to 1 year or close.

Completed alert reviews meeting and exceeding management’s expectations; assisted colleagues in difficult alert

reviews; team player in meeting project goals with quality and timeliness; short term contract / project

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Wells Fargo Bank, Washington DC March - July 2010

BSA/FIU Sr. Analyst / Manager

Responsible for identifying/researching the most complex patterns, trends and anomalies in transactional and

customer data to detect, prevent, mitigate and report suspicious activity related to money laundering, terrorist

financing and structuring. Submits findings/recommendations, and complex reporting to BSA/AML management.

Coordinates and/or files suspicious activity reports. Team Lead

• Managed a team of four AML Investigators

• Provided Quality Control Reviews of Investigator Reports

• Escalation point for investigators to resolve issues and provide training

M SQUARED, INC., San Francisco, CA 2009

Custody Compliance Administrator / Consultant

Performed compliance risk analysis for new and existing Custody Services and Institutional Trusts for a mid-sized

regional bank. Opened new Trust Accounts, and worked closely with Relationship Managers to obtain all required

documents and information. Conducted OFAC searches on new account openings and KYC renewals.

Reviewed Customer Identification Program (CIP) account documentation. Performed background checks and

customer due diligence. Handled Know Your Customer (KYC) documentation for management review and

approval. Calculated customer risk rankings.

JPMORGAN CHASE BANK, Stockton, California 2002 – 2009

Compliance Specialist III, 2008 - 2009

Performed high risk and complex investigations to protect the bank from known and suspected internal and

external criminal activities, with the primary focus on AML and BSA issues. Promoted to BSA/AML Quality

Control Review from previous position of FIU Investigator.

• Became top producer for FIU Investigator’s Quality Control Reviews with an average daily rate of 3.3

versus the department’s 2.8 daily average. Motivated investigators to address revisions of reports to

achieve a 5-day reduction in returns.

• Served as a Subject Matter Expert (SME) with the implementation of a new Quality Assurance Database.

• Assisted in the creation of department Policies and Procedures guidelines for the FIU Investigations.

Patrick W. Lynch, CAMS 571-***-****

JPMORGAN CHASE BANK (Continued)

JPMORGAN CHASE BANK, Columbus, Ohio

Financial Service Advisor, 2005 – 2008

Exceeded monthly case production resolutions in specified times frames. Recognized repeatedly as top team

performer for negotiating settlements with merchants through VISA Pre-Arbitration and Arbitration processes.

• Selected as a top performer to be part of a Special Project to resolve 8000+ cases that had fallen through

the cracks (old, high dollar, very difficult cases, out of compliance), resulting in $21M resolved disputed

claims, $918K in revenue.

• Key member of “best-in-class” team for pre-arbitration and arbitration resolutions. Visa International

recognized JPMorgan Chase as the best worldwide advocate on behalf of the customers.

Fraud Investigator, 2003 – 2005

Researched cases by contacting account holders and merchants, obtaining documentation from sales, ordering

copies of convenience checks/receipts, and verifying signatures. Contacted banks to ensure that transactions took

place. Determined responsible parties and recovered funds.

• Reduced overall annual fraud losses from $300M to $89M.

• Exceed monthly goals of recovering over $65K each month in fraud losses.

• Revised the departments phone systems for equal distribution of calls to investigators.

• Selected to be a member of the Change and Innovation Committee in the Fraud Investigation Department.

Fraud Analyst, 2002 – 2004

Responded to domestic and international calls from cardholders, merchants and other banks to determine which

callers were attempting to compromise credit card accounts. Analyzed customer transaction patterns to detect

fraudulent activity. Reviewed new accounts and high-risk accounts for possible fraud. Contacted cardholders and

merchants to verify credit card possession and activity on accounts.

DEPARTMENT OF LABOR, Omaha, Nebraska 2001 – 2002

Claims Specialist

Reviewed and researched unemployment issues, including contacting previous employers for all applicants.

Forwarded documentation to an adjudicator when unemployment eligibility could not be determined. Processed

checks for applicants whose eligibility for unemployment was approved.

THE GALLUP ORGANIZATION, Omaha, Nebraska 2000 – 2001

Interviewer

Interviewed U.S. adult population by random selection process on current events and political opinions.

E D U C AT I O N / P R O F E S S I O N A L T R A I N I N G / L I C E N S E S

Certified Anti-Money Laundering Specialist (ACAMS)

Bachelor of Science Degree, Criminal Justice / Psychology

(One semester criminal justice coursework in the United Kingdom)

University of Nebraska

Creighton University School of Law, Omaha, Nebraska

Licensure in Accident, Health, Life and Variable Annuities

State of Virginia Department of Insurance # 770851

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