Customer Service Project Management
Resume:
Don W. Hiltpold
South Milwaukee, WI 53172
*********@**.**.***
SUMMARY OF QUALIFICATIONS
. Strong communication skills, coupled with the ability to relate to a wide
range of individuals, which build trust and strong professional
relationships with colleagues across all levels of an organization.
. A hands-on and consultative management style that fosters teamwork,
maximizes employee production and produces outstanding results.
. Exceptionally organized with the ability to successfully multitask
several projects simultaneously.
. Detail oriented with a meticulous nature that produces quality work in a
timely and efficient manner.
. Sound problem-solving skills that develop unique ideas and workable
solutions.
. A high level of dedication and professional integrity with a strong
willingness to ensure the best interests of an organization, and its
customers, are always met.
RELATED SKILLS AND EXPERTISE
. Commercial Artistry
. Automotive and Mechanical Skills
. Model Building
. Prototyping and Fabrication
. Steel Fabrication
. Carpentry
. Welding
PROFESSIONAL EXPERIENCE
Freedom Fire Protection
Home Improvement/Fire Protection Freelance Designer
South Milwaukee, WI . 2009-Present
. Provide high quality home improvement and fire protection design on a
variety of jobs for clients such as McCain Food and The Pfister Hotel.
United States Fire Protection
CAD Designer
New Berlin, WI . 2003-2009
. Designed fire protection piping systems for commercial buildings.
. Provided project management of all fire protection projects on new and
retrofit applications.
. Ensured the design and development of all systems was done in full
compliance of city codes and NFPA #13 requirements.
. Calculated hydraulic system requirements to assist with pipe sizing.
. Was responsible for the successful delivery of jobs to clients.
Wenninger Fire Protection
Project Designer
New Berlin, WI . 2002-2003
. Oversaw the design and development of fire suppression systems for a
variety of commercial buildings including warehouses and shopping malls.
. Utilized Auto CAD 2000 equipment to design and produce mechanical
drawings and specifications for the organization's clients.
. Was responsible for the successful delivery of jobs to clients.
Starfire Inc.
Warehouse Associate
Franklin, WI . 2000-2002
. Coordinated a large volume of the organization's warehouse work
including, pulling orders, packaging them and tracking their shipping
information/status.
. Loaded and unloaded orders from semi trucks with the use of a forklift.
. Provided quality customer service and tracked orders for shipping via
UPS.
Grinnell Fire Protection
Project Designer
Menomonee Falls, WI .1996- 2000
. Designed fire protection piping systems for commercial buildings.
. Provided project management of all fire protection projects on new and
retrofit applications.
. Ensured the design and development of all systems was done in full
compliance of city codes and NFPA #13 requirements.
. Calculated hydraulic system requirements to assist with pipe sizing.
. Was responsible for the successful delivery of jobs to clients.
Don W. Hiltpold
Resume Page 2 of 2
2309 7th Ave.
South Milwaukee, WI 53172
*********@***.***
COMPUTER/TECHNOLOGY SKILLS
. High level of experience and proficiency with Auto CAD 2009
. Solidworks 2010 (Beginner )
. Microsoft Outlook, Word and Excel
EDUCATION
Milwaukee Area Technical College
Solidworks 2010 Course Work
Milwaukee, WI . 2009-2010
ITT Technical College
Associate Degree-Mechanical CAD Design
Greenfield, WI . Class of 1994
Milwaukee Area Technical College
Certificate of Mechanical Drawing
Milwaukee, WI . 1982
South Dakota State University
Commercial Arts Course Work
Brookings, SD . 1979-1980
PROFESSIONAL EXPERIENCE-CONTINUED
Oak Creek Auto Works
Automotive Technician
Oak Creek, WI . 1993-1996
. Was responsible for a variety of automotive repair and bodywork.
. Completed automotive disassembly, repair and reassembly for most of the
organization's jobs.
. Oversaw and assisted in the custom building of vintage cars.
. Handled a large volume of the organization's customer service concerns.
United States Fire Protection
CAD Designer
New Berlin, WI . 1990-1992
. Designed fire protection piping systems for commercial buildings.
. Provided project management of all fire protection projects on new and
retrofit applications.
. Ensured the design and development of all systems was done in full
compliance of city codes and NFPA #13 requirements.
. Calculated hydraulic system requirements to assist with pipe sizing.
. Was responsible for the successful delivery of jobs to clients.
Grunau Fire Protection
CAD Designer
Milwaukee, WI . 1985-1990
. Designed fire protection piping systems for commercial buildings.
. Provided project management of all fire protection projects on new and
retrofit applications.
. Ensured the design and development of all systems was done in full
compliance of city codes and NFPA #13 requirements.
. Calculated hydraulic system requirements to assist with pipe sizing.
. Was responsible for the successful delivery of jobs to clients.
Prime Manufacturing
Designer
Oak Creek, WI . 1982-1985
. Drafted a wide variety of designs for the locomotive industry and engine
protectors/air dryers for the trucking industry.
. Worked closely with the design engineers to produce specialized products
that met customers' specs.
. Drafted promotional and marketing brochures for all of the organization's
product lines.
. Designed sheet metal enclosures for air conditioners.
. Drafted numerous casting and specialized wire diagrams.
. Constantly worked with the R & D Department to help develop new products
and bring them to market.
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