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Customer Service Sales

Location:
Corona, New York, 11368, United States
Posted:
March 18, 2011

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DonnaShea ********

**-** ** ****** ( Corona, NY 11368 ( ***********@***.**.*** ( Home: (718)

***-**** Cellular: (347) ***-****

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Professional Experience

AJ Wright - Long Island City, NY

8/08 - present

Price Change Asst Supervisor & Customer Service Support

. Perform and supervise price changes as part of the store daily & weekly

operations for inventory mark- downs.

. Ensure that all necessary price changes are in the system by company

deadlines and inventory is correctly priced.

. Respond to and resolve store reported price discrepancies in a timely

manner.

Additional support duties when necessary:

. Daily cashiering duties for the front desk, accepting returns and

handling customer disputes.

. Restocking store merchandise and managing various departments on the

floor.

. Supporting all of the store managers daily store maintenance

Stay at home wife to raise a family between 1995 thru 2008

IB Distributing Inc. - Maspeth, NY

(4/94-3/95)

Sales & Customer Service Associate

. Responsibilities included handling heavy telephone volume: quoted

prices and obtained merchandise orders from vendors; utilized sales

system to capture sales orders and adjust inventory accordingly.

Light bookkeeping and arranged delivery for filed orders with in my

assigned location zones.

Sloan Personnel - New York, NY

(8/93 - 4/94)

Temporary Receptionist

. Assignments to various major corporations: responsibilities included

heavy telephone volume; scheduling and organizing meetings for

executives and their clients; filing and other general office duties.

Teachers Insurance & Annuity Assoc. - New York, NY

(1/89 - 8/93)

Customer Service Representative - Payments Distribution Services

. Prepared stop payments warrants for checks not received by

policyholders; investigated policyholder claims that their funds were

misdispensed; received & deposited checks from policyholders for their

initial premium payments; distributed employee payroll checks and

handled heavy office telephone volume. Other general office duties.

Walter, Constan, Alexander & Green P.C - New York, NY

(1/84 - 1/89)

Office Assistant & Receptionist

. Responsibilities included heavy telephone volume, general office & all

mailroom duties.

Education

Teachers Insurance & Annuity Assoc Co.

Quality Service Skills - Certificate June 2009

Communicating Your Ideas - Certificate May 2009

Managing Personal Growth - Certificate April 1991

Professionalism In The Office - Certificate May 1990

La Guardia Community College AA- Business

Administration

Long Island City, New York

1984-1986 Credits Earned

Computer Skills

Proficient in the use of MS Word & Lotus Notes



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