Customer Service Manager
Resume:
Daniel P. Beales
Lombard, IL 60148
******.*.******@*******.***
A highly competitive, results-driven professional seeking a management
position with a large multi-national corporation where he can use his
discipline and communication skills to increase profits, sales, return on
investment, market share, and customer and team member goodwill.
Education: Western Illinois University, Macomb, Illinois
May, 2001
Bachelor of Science: Law Enforcement and Justice Administration
Minor: Management
Experience: Enterprise Rent-A-Car May
2006 - present
Branch Rental Manager
. Managed multiple locations while increasing market share
. Increased branch profitability by over 50% in one year
. Trains employees and assist in their career development
. Devises and executes marketing plans for branch personnel
. Implements comprehensive business plans to ensure future
successes
Dairy Queen, Aurora, IL
January 2005-December 2005
Self-employed - Owner/Operator
. Increased sales by 30% and profitability by 35% in 1 year
. Determined employee wages and product pricing
. Hired and maintained a staff of 15 employees
. Purchased and maintained inventory
. Processed bi-weekly payroll and overall accounting for
business
. Oversaw daily operations for a successful business
Omega Insurance Services, St. Petersburg, FL October 2003-
November 2004
Crawford and Company, Schaumburg, IL October 2001-
September 2003
Private Investigator/Insurance Fraud Investigator
. Cooperated with Federal Agencies in conducting successful
fraud investigations
. Conducted surveillance nationwide
. Maintained a monthly video percentage in the top 10% of the
company
. Worked diligently without supervision on a daily basis
. Testified in court routinely to bring investigations to
their successful conclusion
. Maintained accurate daily logs of all activities relevant
to each case
Dairy Queen, Villa Park, IL
April 1997 - present
Manager
. Orders and maintains inventory
. Responsible for training and mentoring a staff of 15
employees
. Offers exceptional customer service in a fast-paced
environment
. Provides a clean, organized, and friendly workspace
Internship: Oak Brook Police Department, January 2001- May 2001
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