Customer Service Quality Control

Location:

Posted:

August 30, 2011

Bonnie Liss Hanna

Northbrook, Illinois

E-mail: ********@*********.***

Objective

I am seeking employment in a position where I can use my organizational ability, and considerable travel industry experience.

Qualifications

Excellent communication skills

Excellent customer service skills

Motivated and reliable employee

30 plus years experience in the travel industry

Education

General Undergraduate Education - University of Illinois, Chicago Circle Campus

September 1970 - June 1972

Travel Agency Education - Oakton Community College, Skokie, Illinois

September 1974 - June 1975

Relevant Experience

MMH Property Inspections, Inc. January 2002 - Present

P.O.Box 431

Northbrook, Illinois 60065

Transcricribing, Quality Control, and Scheduling of Pre-Sale Home Inspections

IVI Travel - BTI Americas Travel August 1993 - September 2001

400 Skokie Boulevard

Northbrook, Illinois

Travel Agent

Quality Control Agent

Refund Department Agent

Prepaid Department Agent

Special Services 24-hour Call Center Agent

Travel Priorities Inc. April 1983 - July 1993

3950 Howard Street

Skokie, Illinois 60062

Leisure Travel Agent

Group Travel Department Agent

Assistant Manager

Other Experience

Cruising Experience (35 plus cruises since 1979)

References Available Upon Request