Insurance Assistant
Resume:
Houston, TX *****
Residence: 713-***-****
Cell: 713-***-****
Email: ************@***.***
Sharon Van Zandt
Versatile and responsible problem solver with excellent claims handling experience,
and three years experience as an account assistant.
Highly motivated and willing to take on additional responsibilities to get the job done.
Excellent communication and analytical skills with strong focus on customer needs.
Experience January 2009-November 2009 Carroll Insurance Agency
Houston, Texas
Claims Representative / Loss Runs
Acted as the claims advocate for the client. Followed up on all open claims until
closed. Obtained loss runs for existing clients for the renewal process and
for prospects for all AM’s.
Experience November 2006 - December 2008 Brown and Brown of Texas, Inc
Houston, Texas
UEIA sold to Brown and Brown of Texas, Inc. on April 01, 2007
Account Assistant / Claims Service Representative
Performed the usual duties of an account assistant until the claims person
left the agency, to include
Issuing Certificates of Insurance and Auto ID cards
Policy change requests, Endorsements, Invoicing
Creating/Updating Applications
On line quoting
As the claims service representative:
Reported Commercial Lines claims
Acted as the claims advocate when required
Ordered the NCCI worksheets for new and existing customers
Obtained loss runs for the marketing process
Brown and Brown became paperless in August 2007
2010 Resume SVZ
Experience July 2006-November 2006 Arthur J Gallagher Insurance Brokerage
Houston, Texas
Worked as a temp performing the duties of an Account Manager who was
on maternity leave. Upon the Account Managers return, I moved to the
Brokerage side to assist in a backlog, then to the Hospitality Department
in September for their November renewal.
Experience May 1990-July 2005 Wisenberg InsuranceAgency/Acordia of Texas, Inc.
Houston, Texas
Senior Claims Representative
Responsible for the reporting of Commercial Lines claims, including follow up
Maintained client relationships during difficult times
Assisted clients with coverage issues
Responsible for the claims section for the Stewardship Reports
Created the original format for handling Motorsports Participant Injury claims
Evaluated and paid participant injury/fatality claims within the guidelines of the
NHRA, IHRA, SCCA auto racing policies
Responsible for new & renewal Notary Bonds
Knowledge of personal lines claims
Responsible for risk analyst billing
Commercial Account Assistant for 1 years, issuing Certificates of Insurance,
Auto ID cards, Flood quotes, auto quotes, assisted in the renewal process,
etc.
Experience July 1984-May 1990 Jay Gerstenhaber Insurance Agcy (kna BIG)
Houston, Texas
Claims Representative
Reporting of Personal and Commercial Lines claims to the various insurance
companies
Payment of first and third party claims within the guidelines of the various
insurance companies. Authority was up to $10,000
Education 02, 03 Adjusters Licenses, since 1990; P & C License since 2007
2010 Resume SVZ
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