Administrative Assistant Customer Service

Natasha Hughes

**** *********** ****

Memphis, TN 38115

Cell-(901) 550-252

********@*******.***

Profile

Management Information System’s degree and Executive administrative assistant

skills with expertise and intensive training in information technology, analytical and

organizational management, project planning, teambuilding, and working with

diverse cultures.

Education Graduated December 2004 The University of Memphis Memphis,

TN

Degree: BBA, Management Information Systems (MIS)

August 1999-May 2000 University of Central Arkansas Conway,

AR

Undergraduate Study: Management Information Systems

Skills

Highly motivated, responsible decisional maker, strong oral communication skills;

proficient with many software applications including SQL, Crystal Report, Oracle,

Outlook, Visio, PowerPoint, Java, Remedy, Visual Basic, Lotus Notes, Print Key,

ACES2, Resource 25, Hyperion, Tiger Buy, Microsoft Word, Microsoft Excel,

Microsoft Access, and Microsoft Project.

Experience August 2008- Present The University of Memphis Memphis, TN

Executive Administrative Assistant I

Assist the Director of the TN Institute for Pre-law (TIP), with nation-wide recruiting of

diverse applicants for the law school, TIP orientation program, and diversity programming.

Coordinates all facets of recruitment, applications, file maintenance and correspondence for

Tennessee Institute for Pre-Law.

Oversees business and administrative activities for assigned area and all related programs;

required to function independently during management absences

Coordinates office operations, including budget, travel, student/faculty events, reports, and

related activities necessary for implementing program activities.

Manages operating budgets: department accounts, revenue accounts, grant accounts:

monitors and maintains all accounts, facilitates receipt and/or transfer of monies from

internal and external funding sources.

Performs in-depth research; compiles, organizes, and analyzes information and prepares

comprehensive data and financial reports necessary to plan for future events.

Researches, evaluates and recommends major purchases, and approves vendor contracts and

invoices.

Serves as an informational resource to internal and external customers; provides advice and

counsel; assists staff with complex inquiries, problems, or projects that requires

independent judgment and interpretation of policies and procedures.

December 2005-August 2008 Flextronics Inc. Memphis, TN

Team Leader

Implemented targeted action plans to maximize operational productivity, efficiency and

profitability.

Interacted with diverse populations including senior management, customer service staff,

clients and external contractors.

Trained, developed, directed, and motivated teams to create a collaborative environment

conducive to achieving high levels of employee retention and job satisfaction.

Instructed staff on all facets of training programs, policies and procedures.

Conducted comprehensive quality review and analyses data on Excel spreadsheets.

Repaired, installed, assembled, configured laptop system’s hardware and software.

Responded to e-mail, network and peripheral equipment problems.

January 2005-November 2005 Cummins Inc.

Memphis, TN

Logistics Administrator

Assisted in deploying a global project, Print Smart.

Assisted in coordinating project planning for individual projects to determine scope of

project and resources required.

Assisted in identifying issues potentially affecting programs during all phases of assigned

projects through completion, acceptance and warranty termination.

Assisted in maintaining configurations, asset records and problem logs using Remedy

Documented and updated information on the company’s shared databases.

February 2004-December 2004 Smith & Nephew, Inc. Memphis, TN

Information System Intern IV

Assisted in resolving hardware/software related problems of information system customers.

Maintained record keeping functions for computer based support systems. Implemented

flowcharts for Sarbanes--Oxley using Visio.

Assisted in maintaining configurations, asset records and problem logs as a result of PC -

hardware and software procurement or help desk problem calls.

Provided support requesting and solutions for vendors as needed.

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