Customer Service Manager
Resume:
MACRINA GREVE
***** ******* ******, ***** *****, CA 91343
Email address: ********@*******.***
SUMMARY
I am a professional educator with experience in criminal justice, law,
human resources and public relations in both the public and private
sectors. I have shown a denoted ability to develop and implement
programming and a capability to meet deadlines under pressure.
QUALIFICATIONS
- Excellent researcher, mentor and public speaker.
- Extensive legal knowledge and an aptitude to interpret laws and
regulations.
- Highly experienced in program development and implementation.
- Ability to elaborate precise written reports and oral presentations.
- Competent public relations expertise.
- Ability to work independently and under some direction in a fast-paced
environment
- Facility to plan, coordinate and oversee multiple projects and
activities.
- Analytical and detail oriented.
- Bilingual in English and Spanish.
- Computer proficiency in Microsoft Word, Excel, Power Point, etc.
EDUCATION:
UNIVERSITY OF GUADALAJARA, JAL. 1996
Juris Doctor
EMPLOYMENT
West Coast University (College/University)
Interim Career Services Professional
05/2007-07/2007
Managed student services related to career placement. Liaised with
community and business organizations to create employment opportunities.
Created database and maintained records for accreditation compliance.
Managed and coordinated the creation of student job fairs and actively
solicited employer involvement. Conducted workshops on resume writing and
interviewing skills.
ITT Technical Institute (College/University)
Program Chair - School of Criminal Justice
11/2004-03/2006
Acted as a professional expert in the field of Criminal Justice regarding
the management of the program. Participated in the development and
implementation of new or revised programs, systems procedures and methods
of operation. Provided oversight regarding the program budget and
operation. Responsible for program progress, performance and retention.
Shared campus student services responsibility with other School Chairs.
Made recommendations regarding the programs staffing, facility and
equipment needs. Actively recruited talented faculty through research
and networking activities with industry professionals/resources.
Interviewed, hired, trained, motivated and managed instructors for the
Criminal Justice Program. Conducted performance evaluations on staff.
Collaborated with other faculty and staff to complete assigned tasks.
Acquired research material for library. Implemented and reorganized books
program for University. Maintained library facility including computer
lab and tutorial center. Instructed several classes (both live and
online) and implemented new curriculum within the program. Consulted
local Law Enforcement and Industry experts on curriculum, program
assessment and guest speaking arrangements. Attended and spoke at
orientation and graduation events. Managed the performance and tracking
of students. Conducted surveys and perform research and statistical
analysis related to the program. Actively built relationships with
students to promoted retention and academic achievement. Managed metrics
tracking and reporting to accurately measure program planning and
progress.
LRW, INC. (Staffing Agency)
Branch Manager
07/2003-08/2004
Managed daily activities of walk in center formatted staffing agency.
Trained, advised and supported clients through full recruitment cycle.
Sourced/screened/recruited/interviewed/hired applicants for clerical,
industrial, facilities and management level positions. Set up client
programs for Recruitment, Payroll, Benefits, Employee Relations/Retention
and OSHA regulation/ State Employment Law policy adherence. Directed
staff on daily recruitment activities. Conducted regular safety
trainings for temporary staff. Successfully built strong client
relationships to ensure repeat business. Responsible for the Branch P&L.
Managed branch staff. Maintained community relations for the company,
actively participating with local community and business organizations.
CITY OF SOUTH GATE (City Government)
Manager
07/2001-06/2002
Managed daily activities of walk in center formatted staffing agency.
Trained, advised and supported clients through full recruitment cycle.
Sourced/screened/recruited/interviewed/hired applicants for clerical,
industrial, facilities and management level positions. Set up client
programs for Recruitment, Payroll, Benefits, Employee Relations/Retention
and OSHA regulation/ State Employment Law policy adherence. Directed
staff on daily recruitment activities. Conducted regular safety
trainings for temporary staff. Successfully built strong client
relationships to ensure repeat business. Responsible for the Branch P&L.
Managed branch staff. Maintained community relations for the company,
actively participating with local community and business organizations.
Managed the City of South Gate Westside Community Resource Center, and
City's Youth Employment Program. This encompassed a broad range of
responsibilities: budget planning and administration, program
development of educational resources such as ESL and Career Development
courses, program staff and volunteer recruitment, community outreach,
labor relations, personnel management, legal compliance, public
relations, grant program development/management, statistical reporting,
drafting policies and procedures, setting up organizational best
practices, and organizing numerous community events and fundraisers.
Furthermore, I created partnerships with varies non-profit organizations,
to provide services and informational workshops to the community. During
that period that I managed the Community Center, we obtained a California
Community Partnership Merit Award. However my thriving management was
truly recognized when the WCRC, served as a model for the creation of
five other Centers throughout the City.
LAW OFFICES OF (Private Law Practice)
ASESORIA JURIDICA
PROFESIONAL
Guadalajara and Jalostotitlan, Jalisco.
Owner/ Litigation Attorney
1996-2000
Owned a private practice law firm. Responsible for the administration and
management of the law firm. Provided quality customer service, and
generated more cliental through creative marketing. Negotiated pre
litigation settlements. Provided consulting for other law firms.
Prepared, wrote and answered pleadings, motions and supporting memoranda.
Reviewed and approved, all legal documents and contracts with final
authority. Oversaw daily functioning of office staff and accounting
department to insure the efficiency and profitable operation of the
business.
INSTITUTO MEXICANO DE ADMINISTRACION Y CONTABILIDAD
(College/University)
Jalostotitlan, Jalisco
Instructor
1994-2000
Instructed multiple levels of English courses to Business Trade School
Students as an elective course. Built and lectured lesson plans for
multiple levels of proficiency.
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