Quality Assurance Customer Service

ERIC G. LOPEZ

Home: 253-***-****

**** ***** ***. *. **** Tapps WA 98391

**************@*******.***

QUALIFICATIONS

. Bilingual (Spanish - English) Certified by the US Army Defense

Language Institute.

. Manage the Swing shift for the Bellevue Safeway Beverage Plant.

Trusted to be the only Management person on shift and maintained

line efficiency while routinely exceeding production goals and

surpassing performance of shifts with 5 managers and twice the

staff. Successfully built an exceptional team in a Union

environment by providing Purpose, Direction, and Motivation.

. 17 years experience in the Food Industry; 12 years of experience as

a Supervisory Quality Assurance Specialist focusing on food

production, contractual compliance, food safety and sanitation

while applying regulatory guidelines at the Military, State,

Federal and International levels.

. Certified Army Instructor and Trainer with experience managing

certification, continuing education and improvement of Food

Inspection Specialists.

. Results oriented team player with tested and proven leadership

abilities. Managed, mentored and motivated culturally diverse

personnel maintaining a cohesive team and a productive environment.

Reliable, adaptable, a quick learner, with exceptional

communication and customer service skills

. Possess first class analytical and problem solving skills with a

keen eye for deficiencies which impact and make it difficult to

maintain high quality standards. Thoroughly versed in 5S, TPM

(Total Productive Maintenance), GMP (Good Manufacturing Practices),

SOP (Standard Operating Procedures), HACCP (Hazard Analysis

Critical Control Point), Lean Manufacturing, Kaizen, and Root Cause

Analysis.

. Corrected deficiencies noted during BRC (British Retail

Consortium) Pre-Audit resulting in an "A" rating for the plant on

initial audit. Maintained an "A" rating on all subsequent audits.

. Experienced in performing quality audits, sanitary inspections, and

evaluating product compliance. Have excelled and raised productivity,

teamwork, and pride in a Union Environment while maintaining safety,

quality, and efficiency.

. Able to lead, train, and motivate employees to achieve assigned

tasks; a tested and proven team builder (in any environment). Well

versed in resource management, and training management techniques.

Effectively communicate with all levels of management. Routinely

identified, defined and communicated quality assurance,

transportation, safety, and logistical issues not in compliance

with contractual requirements.

EXPERIENCE

Production Supervisor (2nd Shift)

Safeway Beverage Plant.

06/2006-07/2011

. Manage production activities on the second shift. Oversee operations

while maintaining production, cost, quality, and waste goals in a safe

work environment. Supervise the 5S program and drive improvement

projects on my shift while maintaining overall plant sanitation;

achieving a score of 90%, 92%, 96%, and 94% on the last 5S audits.

Spearheaded 5S and lean manufacturing initiatives resulting in

Controllable Costs award for 2009 and dual awards for 2010; 5S Plant

of the year and overall plant of the year (1st time in Safeway history

1 plant receives the 2 highest awards the same year)

. Manage 13 employees while supervising shipping, receiving, inventory,

production reporting, quality assurance, and production issues

occurring during manufacturing operations. Trained, led, motivated and

molded the second shift crew in to a team. Routinely meet or exceed

company targets. Able to think quickly on my feet in order to meet

company goals with the resources available. Counseled, mentored, and

retrained associates displaying behaviors out of sync with established

policies.

. Observe direct and indirect labor costs while constantly striving to

maximize production. Ensure product is manufactured within customer

specifications and all personnel perform and document quality checks

at the right intervals. Manage production processes and people to

achieve departmental, manufacturing, safety and quality goals through

the utilization of standard operating procedures.

. Manage sanitation operations after running second shift, ensuring

success of this task by allocating, organizing and directing resources

to efficiently use the limited time allotted. Play a critical role in

bettering the plant through continuous improvement and implementation

of the 5S program. Execute analysis, maintenance, and reporting of

daily materials usage and scrap. Report production of finished goods,

production yields and cross reference information with stocked and

shipped inventories to identify reporting discrepancies and make

inventory adjustments as necessary. Coordinate and schedule incoming

raw material deliveries in absence of plant production planner to

ensure sufficient raw materials inventory and report daily plant

performance.

EXPERIENCE

Food Inspector & Section Supervisor

Defense Logistics Agency, Algona, WA

05/2005 - 06/2006

. Managed 8 personnel in 3 separate facilities. Disseminate

information, inspect procured products, interpret guidelines and

policies and promote quality production and customer service. Oversaw

the Hazardous food recall program at Fort Lewis with oversight of 50

facilities.

. Inspected all subsistence (Fresh Fruit and Vegetables) purchased by

the U.S. Government in the Western Region. Verified food was obtained

from an approved source and ensured food security was maintained and

produce delivered met USDA Standards for Grade. Validated subsistence

had adequate shelf life remaining at arrival, subsistence was handled

properly, and warehousing methods were implemented.

. Ensured all Quality Audits, Sanitary Inspections, and Product

Compliance Evaluation reports for 50 facilities were executed in an

accurate and timely manner.

. Assisted Produce Buyer, Inspected subsistence delivered and reported

any product not in compliance with the U.S. Standards for Grade to

higher organizational elements (written and verbal).

. Safeguarded Government financial interests. Assisted purchasing agents

and facilitated refunds or price adjustments for purchase of sub-

standard subsistence.

Food Inspector / Translator,

Multinational Force and Observers (MFO) Sinai Egypt

05/2004 - 05/2005

. Ensured all subsistence purchased by the Multinational Force and

Observers were procured from a secure location, was wholesome, and met

contractual requirements. Assured food security was maintained

throughout the processing, transportation and storage process by

inspecting food production facilities in Egypt and Israel. Managed the

Hazardous food recall program for the MFO with oversight of over 35

establishments.

. Provided written and verbal translation services to the Multinational

Force and Observers in military and medical settings. Worked as a

member of the Preventive Medicine team to maintain food safety, health

and sanitation standards at 33 geographically remote areas while

responsible for accountability, maintenance and calibration of all

equipment.

. Obtained compensation from companies providing subsistence not meeting

contractual requirements. Identified and reported all non-compliant

deliveries.

. Trained 140 remote site commanders on health / sanitation issues

affecting their sectors and 276 personnel on driving conditions and

local safety regulations in the Sinai Desert.

Food Inspector and Section Supervisor,

Defense Commissary Agency / Ingleside Naval Air Station

08/1998-05/2004

. Managed 3 food production operations. Conducted pre-operational

inspections of food production facilities and ensured sanitation,

hygiene, and quality standards were implemented during processing.

Wrote sanitation reports and maintained a database of all food

activities.

. Managed the Hazardous Food Recall Program with oversight of 22 Navy

Ships, 1 dining facility, and 12 food establishments.

. Supervised procurement and surveillance Inspection of subsistence

delivered to the Commissary and 22 Navy ships. Inspection

responsibility also included 12 additional retail food facilities.

. Supervised and trained 5 personnel on 3 separated installations while

assessing, facilitating, and updating the training program based on

personnel needs.

Food Inspector and Section Supervisor,

Defense Commissary Agency / Naval Air Station Sigonella, Sicily

06/1995-06/1998

. Managed 2 food production operations. Conducted pre-operational and

post operational inspections.

. Inspected subsistence delivered to ships at 6 ports and all food

delivered to the Commissary in order to maintain food security during

processing, storage, and transport.

. Responsible for training and monitoring of 14 civilian employees

regarding food safety, hygiene and sanitation on 3 geographically

separated locations.

. Liaised between US Navy and local food suppliers; ensured food

received was produced in a secure facility, stored, transported and

maintained according to contractual specifications. Upon receipt food

was inspected for compliance with local regulations and US Standards

for grade. Provided inspection results to obtain refunds / price

adjustments for non-compliant product.

. Served as Italian translator. Ensured facilities that provided

subsistence to the US Government were inspected for sanitary

compliance according to US Military contractual standards and Good

Manufacturing Practices.

EDUCATION & TRAINING

Masters Degree, Health Sciences / Public Health GPA 3.85, Touro University,

CA, 08/2008

BS Degree, Excelsior University, NY, 2004 GPA 3.57

US Army Defense Language Institute Certification (Spanish): August 2005

American Institute of Baking (AIB), Food Processing Sanitation / Hygiene,

2001

Texas State Department of Health: Food Protection Management Program

Instructor, 2001

Certified Army Instructor, US Army Health Sciences Academy, TX, 2001

Fruit & Vegetable Subject Matter Trainer Course, US Army Health Sciences

Academy, TX, 2000

Red Meat Subject Matter Trainer Course, US Army Health Sciences Academy,

TX, 2000

Food Inspector Specialist Course, US Army Health Sciences Academy, TX, 2000

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