Customer Service Manager

Derron Schronce

**** ********** ****

Gastonia NC 28056 **********@*******.***

Cell 970-***-****

Home 704-***-****

Profile

Responsible, professional and personable with a 20+ year record of

achievement in customer service, retail and administrative fields. Adept at

data analysis and records maintenance coupled with strong attention to

detail. Outstanding communication and organization skills. Ability to

prioritize tasks and exercise quality time management. Capable of working

independently and effectively works well with management and staff. Possess

and maintains a very strong work ethic.

Experience

PARA-PROFESSIONAL, MTN BOCES LEADVILLE, CO 2010-2011

Assisted teachers and staff of students with visual impairments. Modified

and created materials based upon needs of the student that included

translation of school assignments into literary and mathematical braille

code. Produced and maintained database of files and projects via PC and Mac

formats. Collaborated with technology advisor to introduce adaptive

learning equipment to students. Assisted supervisor in development of

weekly lesson plans and communicated status of projects daily.

KEY CARRIER/SALES SPECIALIST, OFFICEMAX SILVERTHORNE, CO 2009-2010

Responsible for sales/productivity within the furniture department, MOD and

key carrier responsibilities including store opening, register/cash

preparation and daily store inventory and signing. Utilized leadership

skills in assigning daily tasks to staff. Performed customer service and

promoted sales within all departments. Assisted receiving specialist by

maintaining accurate furniture inventory, provided support for RTV and DOD

merchandise in addition to unloading/sorting merchandise from truck

replenishment.

RECEIVING MANAGER/FLOOR MANAGER, J. HENRYS CLOTHING DILLON, CO 2001-2007

Responsible for all inventory flow, management and record keeping with

respect to store merchandise. Implemented receiving procedures to ensure

product accuracy and correct pricing. Developed relationships with vendors

and communicated discrepancies and special orders. Data entry and

processing via RetailPro software. Created inventory and sales reports for

general manager. Worked in conjunction with bookkeeper verifying accounts

receivable and payable. Collaborated with general manager to achieve

efficient operation for highest sales possible.

ADMINISTRATIVE ASSISTANT/OFFICE MANAGER, CHOCOLATE MOON INC. ASHEVILLE, NC

1999-2000

Provided primary point of contact for customers including inquiries and

orders. Conducted detailed and accurate processing of customer invoices and

payments. Streamlined customer database and organized transactions.

Designed, produced and maintained company wholesale catalog and price list.

Education

Lincolnton Senior High School - HS Graduate 1982

Skills

Proficient computer and data entry. Experience with PC and Mac formats.

Knowledge of MS Windows-based applications, MS Word, RetailPro and other

software. Familiar with all general office equipment such as phone, fax,

scan and copy.

Contact this candidate