Customer Service Manager
Resume:
Douglas H. Behrman
San Jose, California *****
****.*******@*********.***
Objective: Senior Buyer (Requisition 3124)
Qualifications:
Over 10 years of progressive experience buying, planning, and managing goods and services.
• Purchased goods per MRP and purchased MRO goods and services.
• Read blueprints.
• Developed strategic and tactical supplier relationships.
• Interacted with requestors to resolve supplier questions.
• Participated as a team member in new product introduction.
• Organized teams to develop new sources of supply.
• Managed supply base building a long term partnerships.
• Express customer service.
• Team player
• Negotiated cost reduction.
• Word and Excel
Business Experience:
Procurement Specialist, Stanford Linear Accelerator Center (SLAC) Contract through
Aerotek 2010 to 2011
• Purchased MRO goods and services meeting customer needs.
• Worked with requestors and suppliers to resolve questions related to part numbers,
blueprints, or statements of work.
• Negotiated cost down up to 30%.
• Resolved billing and receiving problems.
• Met FAR Regulations.
• Customer Service.
Procurement Specialist, Jacobs Technology at Moffett Field 2008 to 2010
• Managed MRO orders for services to a SOW and goods to a blueprint or catalogue part
number.
• Customer service.
• Negotiated cost down up to 15%.
• Participated in job walks for services to ensure SOWs were understood and complete.
• Resolved billing and receiving issues.
• Proactively met with 65% of the requestors one on one weekly (90% spend) in a effort
to answer questions and expedite their goods or services.
• Worked with requestors and suppliers to resolve questions related to part numbers,
blueprints or statements of work.
• Met FAR regulations.
• Member of the Jacobs safety team.
Page 2 Douglas Behrman
Senior Buyer/Planner Contract positions 2003-2007
• Contracted with a variety of commercial and defense manufactures.
• Planned and bought per MRP (Variety of systems)
• Planned and bought for new product introduction.
• Met FAR and GMP requirements.
• Customer Service
Senior Buyer Planner, DISC Inc. 1999-2002
• Planned, bought, and administered all Sheetmetal, Cable Assemblies, Machining, and
Contract Manufacturing per MRP assuring manufacturing & inventory needs were met.
• Sole production buyer.
• Lead new supplier qualification team’s. Membership on Kanban team.
• Strategically managed the supply base during the change to Kanbans resulting in five day
delivery verses four to eight weeks.
• Developed and enhanced the relationships with strategic suppliers through strategic
purchase orders which reduced spot buys from 100% to under 30%
• Negotiated cost down up to 30% per part.
• Customer service.
Commodity Manager/Senior Buyer Teradyne Inc. 1996-1999
• Promoted to Sheetmetal Commodity Manager three plants. (Boston, Los Angeles, San
Jose)
• 12 million dollar spend all parts all plants.
• Lead short-term cost-down team which resulted in up to 7% cost down.
• Co-lead sheetmetal risk assessment team where we discovered cost, design, delivery
issues prior to ECO release.
• As a Senior Buyer bought Sheetmetal, Weldments, Machining, Plastics, Relays,
Switches, Power Supplies, Power Distribution units and more.
• Purchased per MRP.
• Represented Purchasing on the MRB board.
• Worked on new product development team resulting in new suppliers, design, and
reduced cost.
Education: BS California State University Northridge.
APICS Certified in JIT and MRP
Professional organization: ISM Silicon Valley
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