Donna Medwick

**** **** ****** **** 941-***-****

Bradenton, FL 34209 941-***-**** (Cell)

abgth9@r.postjobfree.com

OBJECTIVE: EPIC Cadence Project Coordinator.

SUMMARY OF QUALIFICATIONS:

• Possesses an Associate’s degree in Communications, fifteen years of Information Technology experience

covering Project Scheduling, Project Management, Project Coordination, Administration, User Training,

Implementation, Customer Service, Vendor and Account Management, Support and alert monitoring.

• Experience with Facilitating and Scheduling meetings.

• Work simultaneously on multiple projects, Expenditure and project tracking, status, updating, monitoring and

budget creation and maintenance, cross-functional teams and PMBOK discipline.

• Possess a technical background and have worked with UNIX, databases, MS-Windows and MS-Office Suite

including Project, Word, Excel, Outlook and PowerPoint.

• Personal strengths include having strong interpersonal skills, excellent communications skills, ability to train

others, follow directions and complete multiple tasks to achieve project goals, works well independently or within

a team along with great organizational skills and high ethical standards.

EDUCATION:

DOD Full Secret Security Clearance, SIM&S, FT. Monmouth, NJ, (eligible for upgrade to TS)

Microsoft Certified Professional (MCP), Computer Insight, Neptune, NJ.

A.A.S., Communications, Brookdale Community College, Lincroft, NJ.

EXPERIENCE:

Project Coordinator/Scheduler, Tolt Service Group, Telecommute/Consultant, 5/11 – Present

• Project Coordinator for VeriFone replacement of some or all existing MX870 EFT devices (pin pads) in 139

Stop and Shop supermarket locations.

• Utilize service information management system (SIMS) for creating and closing technician trouble tickets.

• MS-Excel and Outlook for technician project scheduling, updates, monitoring and status.

• Advisor and liaison for field technicians and management of discrepancies, issues and resolutions.

• Tracking of old and new serial numbers for de-installed and newly installed devices for assurance of PCI

compliance.

• Project coordinator for de-installation of Windows 7 displays and equipment at AT&T wireless stores.

• Provide project tracking, monitoring, updates, status, coordination and maintenance of schedules of field

technicians utilizing MS-Excel and Outlook for dates assigned changes and completion dates as well as issues,

escalations and resolutions.

• Single point of contact and liaison for field technicians and management.

Project Manager/Coordinator, Sarasota County Government, Sarasota, FL, 11/09 – 5/10,

• Project manager for implementation of Positron 911-NG VOIP telephone system.

• Provided weekly project updates, monitoring, status and reports to departments and management using MS-Word

and Excel.

• Facilitate, schedule and run teleconferences and meetings using MS-Outlook calendar and e-mail.

• Perform risk analysis and management, face-to-face and remote vendor management.

• Maintain financial records and track expenditures.

• Single point of contact for wireless carriers and the general public with county issues, concerns and requests.

• Technical Supervisor to call center and direct report.

• Responsible for state grant reports, state contracts, purchase orders, invoices, 911 fees and budgets utilizing

Govmax 5.0 and IFAS financial systems.

Project Manager, AT&T, Middletown, NJ, (Contract), 7/07 – 12/07,

• Managed multiple global IT security, network and Telecom projects simultaneously including related sub-projects

exercising the PMBOK discipline.

• Responsible for project tracking using web based portfolio account tracker (PAT), program status reporting, issued

escalations and jeopardies.

• Planned, prioritized, identified, allocated and managed needed and associated projects resources.

• Provided weekly project updates, status and reports to team and management.

• Facilitation, scheduling and ran phase kick-off and weekly meetings utilizing MS-Outlook calendar and e-mail.

• Lead and facilitate cross-functional teams for delivery of business systems solutions.

• Perform financial budget expense creation and tracking including key deliverables and interdependencies across

end to end process functions.

• Time and cost breakdown of project resources, capital including hours, materials and equipment for each project

utilizing MS-Excel.

Project Coordinator, SIM&S/U.S. Army, FT. Monmouth, NJ, 3/06 – 10/06,

• Planned, implemented, coordinated and managed E-911 system on Fort Monmouth base.

• Liaison and primary contact for vendors, carriers and management.

• Utilized MS-Project for project tracking, milestones, staff, completion dates, follow up with clients and

management.

• Provided project status, updates and reporting.

• Used MS-Excel spreadsheets for maintaining physical cable records.

• Built from scratch and maintained MS-Access database for E-911 directory services, NENA (National Emergency

Number Association) and Master Street Address Guide (MSAG).

• Gathered data for database to upload to MSAG.

• Obtained and downloaded digital certificate to enable access to MSAG database.

• Upload all Army base addresses and relevant information for MSAG on a daily basis.

• Add, change and delete user voice mail boxes on Nortel SL 100 PBX switch.

Account Executive, Decisus, Inc., Tampa, FL, 9/05 – 12/05,

• Responsible for prospecting, cold calling, marketing and selling bundled and unbundled telecom, desktop, HW,

SW, network, Security systems, leasing and financial products and services.

• Coordinated with internal and external resources to ensure timely and profitable customer acquisitions and

conversions.

• Initiated customer visits and meetings to identify opportunities by telephone and in-person.

• Utilized web based Siebel CRM for account and opportunity tracking, MS-Excel, Word, PowerPoint and Internet

Explorer to create proposals and collaterals.

• Managed territory so as to efficiently and effectively maximize opportunities.

• Provided product presentations including accurate information (price research and negotiation, technical product

specifications and written proposals) to customers on a timely basis.

Account Manager, IBS Telecom, Tampa, FL, 6/05 – 9/05,

• Responsible for prospecting, marketing, qualifying customer equipment, and selling bundled and unbundled

Verizon telecom products and services. Scheduled customer appointments and meetings to identify opportunities

by telephone and in-person.

• Managed territory so as to efficiently and effectively maximize opportunities.

• Provided equipment presentations and customer training, accurate information and price negotiation, technical

product specifications and written proposals utilizing MS-Word to customers on a timely basis.

SYSTEM ADMINISTRATOR (Tier 2), Verizon, Tampa, FL, (Contract), 3/04 – 6/04,

Responsible for troubleshooting and user resolving issues with 1500 combined Intel, Unix Sun Fire 15000,

Enterprise 10000, Blade 1200, HP 9000 and Compaq 6500 servers in the NOC/Customer Care. Involving Solaris 8

(currently upgrading to 9), VI editor, TCP/IP, HP 11.X, AIX 5.1 and MS-Windows 2000 Advanced server utilizing

MS-Terminal services, HTTPS and SSH secure server including Lotus Notes 10.0.5.

Performed system/network monitoring, backups and re-submissions with BMC Patrol, Veritas Enterprise 3.4, Veritas

netbackup Data Center 4.5/Java (GUI) and HP Glance.

NETWORK OPERATIONS TECHNICIAN II, T-Mobile, Parsippany, NJ, 9/02 – 5/03,

Responsible for 24 X 7 environment network monitoring/surveillance and maintenance of assigned specified markets

consisting of SMS messaging, Ericsson and STP Corporate nodes in a SS7 switch vendor, carrier management and

GSM infrastructure.

Identify network faults using OSI NetExpert and Solaris 8 utilizing Telnet and TCP/IP.

Bounce network links, stop and restart gateways, clear alarms, troubleshoot port, circuit and network issues.

Received in-bound calls on 800 number, created, resolved, escalated and closed Telco, customer care and roaming

trouble ticket issues using Remedy ticketing system with crystal reports.

TELECOMMUNICATIONS SYSTEM ADMINISTRATOR, Brother International, Bridgewater, NJ, (Contract),

11/01-1/02

Responsible for programming, moves/adds/changes, on Avaya G3R telephone PBX switch system including Intuity

voice mail, performed wire punch downs and cabling using Cat 5 and RJ-11 and utilized Hoot N Holler.

Administrator for issuing company pagers, ordering and maintaining cell phone accounts, rate plans, activation, de-

activation, replacements, maintain hardware inventory, accessories, user requests and maintain account database using

MS-Excel spreadsheets. Primary contact/liaison for vendors and carriers for new telephone equipment, fax machines,

printers and repair tracking, installations, T-1,TCP/IP, POTS, DNIS, circuits, line orders, billing/invoice issues and

auditing.

Performed end-user technical support and training utilized MS-Windows 2000/XP operating systems.

MAINTENANCE ENGINEER, York Telecom, Eatontown, NJ, 10/00 - 5/01

Performed tier 2/3 level Technical Support for videoconference systems for National Support Center.

Supported Multi-governmental agencies, military bases and businesses. Used Network Management Console

software terminal emulator for local/remote access with ProComm Plus, POTS, BRI/PRI, ISDN, H.320/H.323, V.35,

56K and MADGE 20/60/200 switches.

Provisioned Madge switches for T-1 and fractional T-1’s for videoconference systems.

Troubleshooter of customers point-to-point and multi-point circuit transmissions for Polycom, Picturetel, Tandberg

600/800, Concord 4500 and AMX Video Conference Systems and Accord MCUs.

Setup conference room equipment, trace, test and troubleshoot conference calls.

Manager for programming, moves/adds/changes on Nortel Meridian 11c telephone PBX system including meridian

voicemail and ACD. Installed & maintained new phones and lines including wire punch downs, equipment orders and

inventory, user requests, Phone & Network cabling using CAT 5, RJ-11 and RJ-45 utilized Hoot N Holler. Primary

vendor and carrier point-of-contact/liaison for equipment price negotiation, purchases and repairs. Tracking using MS-

Excel, circuits ordering, line problems, installations and billing/invoice issues and auditing. Test, troubleshoot

microphones, projectors, TVs, VCRs, cameras and configure One Touch SC202 and SC210 site controllers for distance

learning using satellite, Dial-up, modems, TCP/IP, Frame Relay and RAS. Helped convert site controllers from analog

to digital, performed loopback testing, end user technical support and training, used PC Anywhere for file transfers.

SYSTEM ADMINISTRATOR, Merrill Lynch, Princeton, NJ, (Contract), 3/00 - 7/00

System Administrator for MIS security passwords, troubleshoot servers, created, tested, deleted and maintained user

system accounts and IP resolution using DNS, nslookup on Solaris 2.7/NT 4.0 Systems and servers. System

performance monitoring, file editing using the VI editor, created weekly statistical reports using MS-Excel with

creation of charts and graphics utilizing MS-Office 2000. Created, resolved, escalated and closed trouble tickets using

Track IT trouble ticket database software.

Setup, imaged, installed & configured NT 4.0 PC’s for deployment to user’s desks performed HW/SW, connectivity

and testing. Performed end user PC/Network & Technical Support and training.

PRODUCTION SUPPORT/SYSTEM ADMINISTRATOR, HELP DESK SPECIALIST, (Contract Clients):

AT&T, Lucent Technologies, 11/97 - 12/99

System/Network Administration for WAN remote system monitoring in a Solaris 2.6 environment using, SQL Plus,

Reflections terminal emulator, FTP protocol and Tuxedo commands.

Administration of web alarm monitoring, Created, resolved, escalated and closed department trouble tickets using

ACTT, statistical report generation & distribution using MS-Excel. Administrator of critical files delivery and other

statistics using AT&T websites. Created, updated and maintained departmental documentation and SOP’s using MS-

Word.

System Administrator & Supervisor, Client Server HP UNIX & Solaris systems and servers. Alarm

monitoring/troubleshooting of servers and performed System maintenance. Administrated user account management,

IP addresses, PPP, DNS & security passwords.

Administrator for system upgrades and configurations on an HP platform.

Help Desk & Network, PC HW/SW, Internet, remote/desk side support and user Trainer.

Maintenance and troubleshooting of TCP/IP, WINS, DHCP, Network, printers and fax machine setup and file sharing,

dial-up connections, IBM laptops, Compaq desktop/PC hardware and software installation and configuration using,

MS-Office 95/97, MS-Windows 95/98/NT 4.0, NT Workstation 4.0.

PROJECT ENGINEER, ICG Communications, Holmdel, NJ, 6/97 - 10/97

System Administrator of SCO-Unix, Oryx telephone switch involving DS0, DS1, DS3 and using DACS equipment in

a satellite earth station. Administrator of voice and data circuit issues and all user accounts & Security Pass Codes.

Provided user technical support and troubleshooting of voice and data accounts. Set up, maintain, backup of NT 4.0

Servers to Oryx switch and call detail records and file transfers using PC-Anywhere.

Responsible for system DB including account changes, billing/invoice inquiries and audits, disputes, track vendor &

carrier bills using MS-Excel. Primary vendor and carrier point-of-contact/liaison.

Network Analyst testing for SCO UNIX System, observe calls being made going through switch for call disruption or

non-completion complaints and utilized Support Magic for trouble ticket tracking.

SYSTEMS ENGINEER, AT&T, West Long Branch, NJ, (Contract), 11/96 - 6/97

Monitored, maintained systems & provided in-house and remote technical support for customer care REAL TIME

LAN/WAN multi-communications platforms including HP 9000 with distributed systems and RAS in a mission critical

24 X 7 environment.

Responsible for system upgrades, install and configuring HW/SW in a lab environment. LAN Network cabling.

Planned, created and maintained Departmental SOP’s and documentation using MS-Word.

Created, resolved, escalated and closed department trouble tickets using ACTT trouble ticket database.

Troubleshoot, test, T-1’s, hardware and software and DNIS issues used Sun Solaris 2.4 and HP-UX servers using

Telnet, Ping, Traceroute, X.25, DNS, TCP/IP protocols including dedicated lines.

Platform alarm monitoring Inbound/Outbound, CSU/DSU, WAN, modems, voice/data services.

SOFTWARE: MS-PROJECT, MS-OUTLOOK, MS-OFFICE SUITE, SIEBEL CRM, VISIO, MS-WINDOWS

2000 ADVANCED SERVERS, NORTEL SL 100, MERIDIAN 11C, AVAYA G3i, LUCENT DEFINITY PBX

SYSTEMS, MERIDIAN/INTUITY/AUDIX VOICEMAIL, SMS, PROCOMM PLUS, MCAFEE, NORTON GHOST

6.01, SYMANTEC GHOST 7.5, MS-OUTLOOK, LOTUS NOTES 10.0.5, INTERNET EXPLORER, NETSCAPE

NAVIGATOR, CRYSTAL REPORTS, PC-ANYWHERE.

HARDWARE: UNIX SERVERS, PICTURETEL, CONCORD 4500, POLYCOM, AMX, TANDBERG 600/800

VIDEO CONFERENCE SYSTEMS, ACCORD MCU, ONE TOUCH 202/210 SITE CONTROLLERS, T-1, ORYX,

MADGE 20/60/200 SWITCH SYSTEMS, POTS, ETHERNET, CAT 5, RJ-11, RJ45 CABLES, CSU/DSU, DACS,

PC, WORKSTATIONS, LAPTOPS, MODEMS.

O/S: SOLARIS 2.X-8, HP-UX 11.X, SCO-UNIX,

MS-WINDOWS 98/NT 4.0/2000/XP/VISTA.

PROTOCOLS: TCP/IP, X.25, DNS, DHCP, WINS, ISDN, FRAME RELAY, HTTP, HTTPS, FTP, PPP, SMTP,

BRI/PRI, H.320/H.323, SS7.

LANGUAGES: HTML, SQL PLUS.

DATABASES: MS-ACCESS, MS-EXCEL, REMEDY, SUPPORT MAGIC, AT&T ACTT, TRACK IT, BIS.

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