Customer Service Quality Assurance

ANDREA GONZALEZ

Phone: (***) *** –**** *** Bleecker St

E-mail: ******@*****.*** N ew York, NY 10012

PROFESSIONAL OBJECTIVE

Seeking a challenging career position where a unique blend of customer service and marketing along with administrative/operational

management and client relation skills can be successfully utilized by a company offering long-term opportunities for professional growth in

recognition of dedication, enthusiasm and superior performance.

EDUCATION

Northeastern University Boston, MA

Bachelor of Science in Business Administration M ay 2009

Dual Concentration: Marketing and Man agement

Activities: Active Member of the MIS Club, Active Member of the NU Marketing Association, Treasurer of PIANU, Class Host for admitted

students

EXPERIENCE

NETTINGSOLUTIONS Miami, FL

Market Research Analyst June 2010 – August 2011

• Responsible for operating the company’s CRM

• Create new marketing campaigns for the U.S. market

• Qualify prospects and leads using search engines, cold calling, email campaigns and social media initiatives

• Provide benchmarking reports

• Create, plan and track online sales and marketing campaigns for specific market segments

LINKIT INC Miami, FL

Marketing Specialist Jan 2010 – May 2010

• Created and presented a SWOT analysis of the new product MxATM

• Researched and analyzed the market in Venezuela and Puerto Rico

• Studied the competition to decide how to best market the product

DORAL PARK COUNTRY CLUB Miami, FL

Catering Sales Coordinator July 2009 – December 2009

• Sold banquet events

• Prepared contracts, proposals and BEO’s for events

• Helped coordinate a bridal show for the Country Club

• Participated and represented the Country Club at the Miami Iron Fork

RELAPSE RECORDS Boston, MA

Intern S eptember – D ecember 2008

• Assisted with maintaining band’s Facebook and MySpace pages

• Created Widgets for bands on the website ReverbNation.com as well as updating their profiles

BEST WESTERN HOTEL SALOBRENA Granada, Spain

Event Organizer January 2008 – June 2008

• Planned and coordinated all events

• Contracted different companies for events; musical groups, audio visual groups, equipment hire, etc

• Provided research and writing support for topics as needed

• Created and implemented marketing initiatives to advertise and promote the new convention center

• Improved marketing strategies of the convention center

• Helped clients to ascertain their precise event requirements

• Produced detailed proposals for events (e.g. timelines, venues, suppliers, staffing, and budgets)

CSN STORES Boston, MA

Product Marketing Analyst July2006 – December 2006

• Collaborated in the building of a new fixtures site called “Every Faucet” by adding new manufacturers’

products and writing descriptions

• Decided how best to market and merchandise products

• Priced lines based on research and analysis of competitors’ price

• Provided quality assurance by revising peers’ lines to make sure all technical and marketing information was

correct

VOLUNTEER EXPERIENCE

Homeless Assistance Center Homestead, FL

Volunteer 2000 – Present

• Serve dinner twice a month and participate in games played after meals

• Fundraise for the local shelters as well as for food and clothing drives to benefit the homeless

Habitat for Humanity Miami, FL

Volunteer 2002 – 2004

• Helped build houses for the homeless and assisted with landscaping

• Collaborated with a team to construct houses under deadlines

SKILLS

• Computer: Proficient in Microsoft Word, PowerPoint and Excel, Proficient in Adobe Photoshop 7.1. Familiar with MINITAB and

SPSS, Google AdWords Certified

• Language: Fluent in English and Spanish; Some knowledge of French and Italian

INTERESTS

Traveling, learning about different cultures, foreign films

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